Hi The model is a HP model number EOM 17ua aba serial number 5CG34743RF
|I will try the factory restore . Thanks
Ray,Yes, if you have not created a lot of files like Microsoft Word or Excel files there, then you can rebuild the laptop by doing a Factory Restore. This will make your laptop work like new in its out-of-the-box state.For the steps to perform a factory restore, please click on this HP guide:http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03546603&cc=us&destPage=document&jumpid=reg_r1002_usen_c-001_title_r0002&lc=en&tmp_docname=c03546603#N302If you can't get to the restore screen, do these steps:
I hope that helped.
Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated! If you need further assistance, please do not rate me negatively. Instead, please reply to me so that I can help you further.Thank you!Best regards,Jess