No these steps have not worked. It is still doing nothing at all.
What else can I try please?
The battery is not supposed to be removable and there are no instructions in the instruction book to do this, one of the features of this phone is supposed to be water resistance, I think that is why I am not meant to get to it, it all looks sealed. I was trying to remove the memory card earlier and I could not get it out. I will remove the sim card as I know how to do this.
I have removed the sim card and followed that part of the instruction but the battery should not and I don't think can be removed, I can see that this would to some extent reset the phone but it just does not apply to this model. It has not worked, no response at all.
Thank you for your reply.
Xperia GO - version ST27 have removable back cover, so phone is not waterproof. If none of the previous solutions works, this problem sounds like a hardware issue. But, before my final answer, let's check every possibility to be sure it isn't something wrong with the software.
The last solution for this kind of issue will be to perform hard reset. I'll provide you only with the first step of this procedure. Please try it and let me know if there is any sign of life. You have to press and hold Volume UP and Volume Down at the same time. After 10 seconds while still holding Volume buttons press and hold Power button (3 buttons at the same time).
Let me know what happens please.
On this phone the volume up and down button on this phone is one long button on the side it is not two separate buttons. I have done what you say, using the long volume button and the power button but nothing has happened.
Please refund my deposit.