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Satchi
Satchi, Computer Software Engineer
Category: Computer
Satisfied Customers: 2522
Experience:  4 yrs of Hardware & Software Troubleshoot exp
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I TRIED TO SET FACTORY RESET BUT NOTHING COMES UP WHEN PRESSING

Resolved Question:

I TRIED TO SET FACTORY RESET BUT NOTHING COMES UP WHEN PRESSING F11 .tHE ONLY thing that appears is the sign in on password XXXXX seeing that is the trouble I cannot go anywhere
Submitted: 3 years ago.
Category: Computer
Expert:  Satchi replied 3 years ago.

Satchi :

Hi , Welcome to JustAnswer Thanks & Regards Satchi

Satchi :

May I know the computer model number ?

Customer:

HP2000notebookpc

Satchi :

ok let me check

Satchi :

Press CTRL + F11 during restart

Customer:

Just went straight to password XXXXX in

Satchi :

Try to hit F11 just after power ON multiple times till the recovery window appear

Customer:

keyboard countries came up

Satchi :

what are the options there

Satchi :

?

Customer:

US AND OTHERS

Satchi :

select your choice

Customer:

done that

Satchi :

okay

Satchi :

follow the onscreen instructions

Customer:

UNDER TROUBLESHOOT?

Satchi :

yes

Customer:

DONE THAT refresh,reset, recovery or advanced options

Satchi :

Yes ..select recovery

Satchi :

and tell me what are the options there

Customer:

just windows8 logo

Satchi :

ok I see

Satchi :

Can you back one steps

Satchi :

and select Reset

Customer:

shall I go back to refresh?

Satchi :














select Reset















Customer:

done that stings will be changed and personal files will be removed

Satchi :

yes

Satchi :

It will be restored to as when you purchased new

Customer:

That's what I need ,thanks

Satchi :

Yes

Satchi :

It will take some time

Customer:

ok

Customer:

Do I want, just remove my files or fully clean the drive?

Satchi :

Fully clean

Customer:

Right it is resetting

Satchi :

Cool

Customer:

Will there be any thing else I will need your help with ?

Satchi :

No after the resetting complete it will reboot automatically and you can enter your details to setup first time

Satchi :

like Name ,password XXXXX

Customer:

Right . Thanks very much for your help

Satchi :

My Pleasure ...

Don't forget to rate the solution by clicking smiley icons below the chat window

Satchi :

Have a nice day

Customer:

you too

Satchi and 6 other Computer Specialists are ready to help you