Hi , Welcome to JustAnswer Thanks & Regards Satchi
May I know the computer model number ?
ok let me check
Press CTRL + F11 during restart
Just went straight to password XXXXX in
Try to hit F11 just after power ON multiple times till the recovery window appear
keyboard countries came up
what are the options there
US AND OTHERS
select your choice
follow the onscreen instructions
DONE THAT refresh,reset, recovery or advanced options
Yes ..select recovery
and tell me what are the options there
just windows8 logo
ok I see
Can you back one steps
and select Reset
shall I go back to refresh?
done that stings will be changed and personal files will be removed
It will be restored to as when you purchased new
That's what I need ,thanks
It will take some time
Do I want, just remove my files or fully clean the drive?
Right it is resetting
Will there be any thing else I will need your help with ?
No after the resetting complete it will reboot automatically and you can enter your details to setup first time
like Name ,password XXXXX
Right . Thanks very much for your help
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Have a nice day