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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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My inbox, sen box and contacts have all disappeared from Windows

Customer Question

My inbox, sen box and contacts have all disappeared from Windows Live Mail. I've looked in the C:\Users etc location and all the folders for Windows Live Email are empty. What can I do to get my emails back?
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

Hi James


 


One thing - on this site when asked for my email it said that it was already registered to a previous email and wouldn't let me put the email address in. I have used this service before so does that mean that I should have logged in as an existing member instead?


 


Yes, go onto my machine remotely please.


 


Because the issue is with my Windows Live Email account I think it'd be best to send instructions to my work email:[email protected]


 


Regards


 


Marion

Expert:  James K. replied 3 years ago.
Thanks

Thats ok

the instructions will be on this Page

http://166.78.231.170:8040/?Session=2426b052-830c-453e-89b1-bba39d4bdaa7


Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Expert:  James K. replied 3 years ago.
Remote Fix cheers James
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience: Technical Director of IT Company
James K. and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.


Hi James


 


Have just tried to open one of the emails in the storage folders - all the ones that looked like they'd been saved and none of them will open so the issue isn't resolved

Expert:  James K. replied 3 years ago.
Thanks

If you have an issue with teh storage folders Run a restore

Ok do this

Follow these 5 simple steps to roll the machine back to when you had no problems.

You will lose no personal Data It only effects system files


1) Click Start in the search box type "System restore"
2) click the icon a box will pop up click Next
3) tick the box show all Restore points
4) Choose one before you had an issue
5) Click Next , yes , finish


The Machine Will restart and restore
Customer: replied 3 years ago.

Sorry, I didn't realise you had come back to me.


I'd already done the system restore. Going back in time through the list of restore points there was one for 15/03/2014 at 11.54 am. The next one below was a system image dated 21/08/2011. There were no other available points between these two dates.


 


I did the system restore to the 15/03/2014 date, but as the time of it (11.54 am) was after the time of the first email waiting to be delivered (as I saw on my Orange webmail) I think the problem must have occurred before that restore point.


 


I don't understand why there is such a big gap in restore point dates - surely there should have been some in between and the date I need isn't there.


 


You said earlier 'Anything you save in folders under storage Folders , is safe and even if the account is removed its not deleted' So why can't I open these stored emails? They are all listed there in each storage folder but when I try to open one this is what I get: Message cannot be found. The contents of this message cannot be found.

Expert:  James K. replied 3 years ago.
Thanks for the Info i will have to have another look , Could be a corruption issue

Im on UK time and i will be online about 6.30 pm
Customer: replied 3 years ago.


ok thanks. I'm off to work now anyway

Expert:  James K. replied 3 years ago.
ok ill be on later
Customer: replied 3 years ago.


Sorry, got delayed.

Expert:  James K. replied 3 years ago.
no Problem let me know when online
Customer: replied 3 years ago.

Am online

Expert:  James K. replied 3 years ago.
Im ready now
Customer: replied 3 years ago.

Sorry, I was out by the time you got back to me! I'm here now

Expert:  James K. replied 3 years ago.
no problem im online now
Customer: replied 3 years ago.

I'm here

Expert:  James K. replied 3 years ago.
Thanks we keep missing each other

lets set up a time to look at this
Customer: replied 3 years ago.

Are you there now?

Customer: replied 3 years ago.

I'm here tomorrow afternoon after 5 pm. Any good to you?

Expert:  James K. replied 3 years ago.
Friday after 5 is fine
Customer: replied 3 years ago.

Yesterday I said tomorrow after 5. Which is today (Thursday), not Friday. So I'm here now


 


 

Expert:  James K. replied 3 years ago.
Thats why i said Friday i cant do today i am afraid
Customer: replied 3 years ago.

Oh dear, that's a shame. OK 5 pm tomorrow - Friday

Expert:  James K. replied 3 years ago.
no problem
Customer: replied 3 years ago.

Couldn't get onto the site. OK now and am online

Customer: replied 3 years ago.

I thought we were going to hook up around 5 pm. It's 6 pm now. You said earlier that you were on English time.

Customer: replied 3 years ago.

I'm thinking that 5pm is 9 pm English time. So it's 9 pm here. And here I am

Customer: replied 3 years ago.

As you can see I tried to contact you several times yesterday. I don't know what to do now as I need your response to see if the problem can be fixed. If not, I'll need to do something else. Please respond

Expert:  James K. replied 3 years ago.
sorry i have been away most of the weekend on today
Customer: replied 3 years ago.

Ah I see, no probs. I'm here now

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=8d76bc29-9229-44c0-8932-7bba184358a9

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

OK, so thanks for trying to fix things. Yes the inbox and outbox are working and the contacts only has really old contacts in it. I suppose that's the best it's going to get.


 


I've got my head around losing all the emails - c'est la vie! But I just want to know what to do with all those empty storage folders and messages that are blank. Can I delete them? Also, can I change the name of my WLM account as the one you put in was a bit long to remember? I'm scared of doing anything that will mess things up!

Expert:  James K. replied 3 years ago.
Sure


You can remove all of the folders Right Click Delete Come back y9ou have done that and i will tell you how to change the display name

Customer: replied 3 years ago.

I've deleted all those dud emails and empty folders in the storage files. I'll need to set up new storage folders so have added one called XX Other that I can put folders underneath to stop everything getting mixed up. Now I'm wondering if I can delete the Imported Folder and folders underneath, or are they necessary?

Expert:  James K. replied 3 years ago.
Yes you can remove anything you like under storage Folders
Customer: replied 3 years ago.


Thank you for that. Can you just tell me how to simplify the account name please and then we're done.

Expert:  James K. replied 3 years ago.
Open WIndows Live Mail

Right click the E-mail click Properties >

Under the general tab Under Mail Account enter the Name you wish
Customer: replied 3 years ago.

Well, that was easy! Thank you for all your hard work.

Expert:  James K. replied 3 years ago.
Anytime :)

Customer: replied 3 years ago.

I've just tried to put the rating in and it asked me if I want to rate you again, so I said yes. Then it said that each time I rate you I have to pay again.


Did the Excellent service rating come through?

Expert:  James K. replied 3 years ago.
No thats perfect

Cheers James
Customer: replied 3 years ago.

Good, I'm pleased because you gave been great. Bye

Expert:  James K. replied 3 years ago.
Anytime

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