Hello, it will be my pleasure to assist you today.
Let me know when you're ready to begin our chat.
sorry, iam ready now
Does the power adapter have a light on it?
hi mr Hunter , nice to have you back on line
You too. Looking forward to working through your problem.
yes it does, when you turn the laptop it turns on as usual . you get the toshiba coming on, the windows dorts and the squares then instead of opening the internet or window , you get the WINDOWS ERROR RECOVERY , GIVES THE THE 3 CHOICES, SAFE MODE SAFE MODE NETWORK AND NORMAL WINDOW START.. GOES ROUND ,YOU GET THE CURSOR AND BLUE SCREEN, THEN BLACK SCREEN
So it's technically turning on, just not booting into Windows. Do you know the model number of your laptop?
Toshiba satellite pro L450-12X
Thanks. Please hold on a minute.
Please hold the power button to shut down your laptop if it's currently turned on. Then press and hold the 0 key on your keyboard down and press the power button. Release the 0 key if you see a screen called Recovery.
IT IS TURN ON AT MOMENT, WOULD I LOSE THE FILES AND IMPORTANT CONTENT
You can backup your files before performing the recovery, but I first wanted to see if the Recovery would load.
But you see a screen that offers to restore your laptop?
OK LET ME TRY IF RECOVERY WOULD LOAD B4 GOING FOR BACKUP
Yes, let me know the results of holding 0 down.
ITS COME ON AND ITS SHOWING TOSHIBA LEADING INNOVATION, AM STILL HOLDING 0
Yes, still hold 0.
IS IT O OF THE ALPHABET OR THE NUMBER ZERO 0
Let me know if the computer starts beeping as well.
AM STILL HOLDING THE 0 AND NO BEEPING , CAN FIL ZOOMING LIKE HAVING A CD ROTATING
Is there a CD in the drive?
NO CD IN THE DRIVE
So the reason this problem started originally is your Windows installation got corrupted for some reason (or your hard drive could be having issues, depending upon the age of the laptop and if it's been dropped or damaged at all.) The best way to resolve this is to back up all of your data and then reinstall a clean version of Windows through the system recovery. Typically you can load a built-in Recovery Mode by holding down 0, but if it isn't able to load then you can order Recovery CD's by contacting Toshiba. To save all of your data currently on the hard drive, you would want to use a USB Flash Drive and a Linux Live CD which you can create by following the steps here.
STILL HAVING TOSHIBA ON SCREEN AND PRESS F2 FOR SET UP OR F12 FOR BOOOT DEVICE SELECTION MENU AT BOTTOM
Try tapping 0 repeatedly instead of holding it down the whole time when you first turn on the laptop.
Please also see my recent detailed message.
I USED NORMALLY ABOUT FOUR NIGHTS AGO, AND USED THE NORMAL PROCEDURES OF SHUTTING DOWN, THE FOLLOWING MORNING I TRIED TO START IT UP, GOT THE MESSAGE , WINDOW NOT STARTING HIGH LIGHTED REPAIR START, I DID START THE REPAIR STAR, IT LONG TO START THE CONPUTER, SO DECIDED TO SHUT IT DOWN FORCING IT BY PRESSING THE START BUTTON , IT WENT OUT EVENTUALLY , THAT WAS THE LAT ACTION OF BOOTING THE WINDOWS ..
AT MOMENT AFTER TAPPING THE O IT SAYS WINDOW DID NOT SHUT DOWN SUCCESSFULLY , IF THIS IS DUE TO SYSTEM NOT RESPONDING , IF SYSTEM WAS SHUT DOWN TO PROTECT DATA .YOU MIGHT BE ABLE TO RECOVER BY CHOOSING ONE OF SAFE MODE CONFIGURATION FRO MENU BELOW
SAFE MODE, SAFE MODE WITH NETWORKING SAFE MODE WITH COMMAND PROMPT. START WINDOWS NORMALLY
OK ,IT DOES MAKE SENSE, AT MOMENT IT'S ASKING ME TO CHOSE ONE OF THE OPTION GIVEN ,THE START WINDOWS NORMALLY IS HIGHLIGHTED. IF I DO SO IT WOULD GO BACK TO SQUARE ONE . OF GETTING THE BACK THE LIGHT BLUE SCREEN AND THE CURSOR AND FEW MINUTES LATER BLACK SCREEN.. IT SEEMS ALSO NOT TO EXCEPT THE RECOVERY, WHAT DO W DO NOW? I HAVE THE USB STICK NEW ONE. THE LINUX LIVE CD DRIVE .. WOULD TAKE LONG AM AFRAID AND IT'S GOING TO 3:30 AM
RE STARTTED AGAIN THE O IS WORKING AND I GOT WINDOW 7 HIGH LIGHTED, ADVANCE OPTION PRESS F8 TOOLS WINDOWS MEMORY STICK
I HELD THE O THEN RESTARTED THE COMPUTER AND I HAVE NEW PAGE WITH THE OPTIONS
ADVANCE OPTION FOR THIS CHOICE PRESS F8
WINDOW MEMORY STICJ
WHAT DO I DO THEN , I HAVE USB MEMORY STICK, IF INSERTED WOULD IT SAFE MY FILES
THAT MEANS IS SOMETHING TO DO WITH LATER TODAY WHEN SHOPS ARE OPEN.. IT ALSO GAVE ME OPTION
TOOLS WINDOWS MEMORY DIAGNOSTIC.. WHAT DOES THAT DO
MY OPTION NOW IS WINDOWS 7, WE CAN NOT DO RECOVERY UNLESS MY FILES ARE SAVED.. EITHER LINKING BY LINUX CD OR HARD DRIVE REMOVAL BY PC WORLD OR COMPUTER REPAIRS SHOPS.. OK THAT WAS VERY HELP FULL MR HUNT AM VERY THANK FULL .. LEAVE THE REST FOR LATER TODAY.. WOULD BE SAYING GOOD MORNING AND WOULD DO MY RATINGS AND GO TO SLEEP..
Thank you so much Mr Hunter Owens, indeed we come a long way .. would also like to update you of the out come after saving the files.. thank you again, enjoy ur nite..