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My name is Randy.
I am sorry to hear that you are having this issue.
I will be glad to help.
This is a common problem so do not be too hard on yourself,
It is not easy to get his done. The chromebook is a web based operating system and does not work like a windows or mac computer. That is why it is being so difficult to use the printer.
The software that comes with the printer does not work on the chromebook operating system.
However we can probably get the printer working for you,
Please let me know when you are available to start the process.
not sure what in formation l can give ready anytime
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