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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35381
Experience:  Over 15 years of consulting to the IT industry
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I need to reset the password

Resolved Question:

I need to reset the password
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me for which service this password XXXXX XXXXX please?

eg: Email, wireless?

Thank you
Customer: replied 3 years ago.

the password XXXXX for my kindle

Expert:  Richard replied 3 years ago.
Thank you

Is it the password XXXXX unlock the screen? or to access the Book Store on the Kindle?

Customer: replied 3 years ago.

to unlock the screen

Expert:  Richard replied 3 years ago.
Thank you

You need to enter in the password

resetmykindle

It is going to remove all content and return the Kindle to new. You will need to set it up again, but all your books will be available once you have registered with your Amazon account again. It is the only way to remove the password.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Expert:  Richard replied 3 years ago.
Hello again,

I see that you have left me a poor rating, instead of continuing to communicate with me.

Was that a mistake?

Please, let me know how else, I can be of assistance.

Thank you
Customer: replied 3 years ago.

new password XXXXX XXXXX or invalid!!!!!11 unable to connect to wi-fi

Expert:  Richard replied 3 years ago.
So your wifi password XXXXX

you said it was the screen lock....

Is this why you put a black mark on my profile with the rating?

For your WIFI password, what internet modem do you have? eg: BT Hub?

Customer: replied 3 years ago.

internet modem is a BTHub

Expert:  Richard replied 3 years ago.
ok, if it is the WIFI password, it is written on the label of the Hub as Wireless Key

this is what you need to enter.
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 35381
Experience: Over 15 years of consulting to the IT industry
Richard and 2 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

have now sorted he problem - thank you

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