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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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no accses to my email as i have forgotten my password

Customer Question

no accses to my email as i have forgotten my password
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

Jerry Hannell :

hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-036pa8sz- :

want answer to enter my e mail as ive lost my password

Jerry Hannell :

hi, what is the email you are having problems with?

JACUSTOMER-036pa8sz- :

change from yahoo to bt and cant get to my email

Jerry Hannell :

did you forget your password?

JACUSTOMER-036pa8sz- :

yes

Jerry Hannell :

what is the email you are having problems with?

Jerry Hannell :

(please replace @ with AT when typing your email here)

JACUSTOMER-036pa8sz- :

@transfer from yayoo to bt

Jerry Hannell :

which email address are you having problems with? for example, yourname @ bt.com

JACUSTOMER-036pa8sz- :

nno password

JACUSTOMER-036pa8sz- :

password not accepted

Jerry Hannell :

what is the email you are having problems with?

JACUSTOMER-036pa8sz- :

entry to bt email

Jerry Hannell :

we can try remote assistance and fix the problem together

Jerry Hannell :

can you please click on the link below and run it. It will give you an ID and a

password. Please tell me the ID and the password so I can connect to your desktop

and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

JACUSTOMER-036pa8sz- :

http:/tiny.cc/z51vcx

Jerry Hannell :

can you please click here and run it. It will give you an ID and a

password. Please tell me the ID and the password so I can connect to your desktop

and fix the problem remotely. I will be here waiting for your next message.

JACUSTOMER-036pa8sz- :

can not get any answer

Jerry Hannell :

what is the email address you are having problems with?

JACUSTOMER-036pa8sz- :

@transfer from change from yahoo to @bt

Jerry Hannell :


I am out of ideas, let me opt out and open this question to other experts. remote

assistance may be needed.
if no expert opts in, we can continue.

Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James

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