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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31124
Experience:  Over 15 years of consulting to the IT industry
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cant see network card on emachine el1850

Customer Question

cant see network card on emachine el1850
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Did this just happen all of a sudden? And if so, when was it last working?

Thank you
Customer: replied 2 years ago.

it was working about a week ago then stopped working

Expert:  Richard replied 2 years ago.
Thanks Malcolm

First step we do is a system restore to undo any corruption that has occurred.

to do this, close all programs.

Click start and type in

system restore

press enter. Follow the onscreen steps to perform a restore, choosing a date before the problem occurred (so when it was last working).

Once complete, tell me please if you still have the problem.

Thank you
Customer: replied 2 years ago.

ok I am doing that but I am talking to you on a different computer


 

Expert:  Richard replied 2 years ago.
No problem Malcolm.

Let me know the results please

Customer: replied 2 years ago.

system restore is not working


 

Expert:  Richard replied 2 years ago.
It failed?

What was the error you received?
Customer: replied 2 years ago.

0x80042302

Customer: replied 2 years ago.

I noticed that lots of services are disabled

Expert:  Richard replied 2 years ago.
Can you give me the serial number of the computer please
Customer: replied 2 years ago.

ptnbke2111028062162701

Expert:  Richard replied 2 years ago.
ok, they do not have the drivers available as they are having a website issue.

do you have the recovery disk with you Malcolm?
Customer: replied 2 years ago.

no


 

Expert:  Richard replied 2 years ago.
ok, then we will need to do a restore from the recovery partition.

this is going to remove all your files and programs and return the computer to new.

You will first need to backup your files off the computer. Programs you will have to reinstall.

Then turn off the computer.

Turn it on and during startup you will see a message to press F10 or F11 for Recovery. Do this, and this will take you through the process of reinstalling your o/s to factory settings.

Once done, the network card should now be working again.

Let me know the results please

Thank you
Customer: replied 2 years ago.

will do just backing up files then will complete the task

Expert:  Richard replied 2 years ago.
Thank you Malcolm.

Let me know the results please

Customer: replied 2 years ago.

the f10 or f11 didn't work


 

Expert:  Richard replied 2 years ago.
Did you see the message when the computer was starting up?

press F10 or F11 for Recovery

Customer: replied 2 years ago.

no it wasn't an option


 

Expert:  Richard replied 2 years ago.
Ok, then you need the recovery disks or a windows disk that came with the computer.

Can you obtain this please.

Customer: replied 2 years ago.

i will have to contact emachines. Thanks for trying i will now close this session and i'm sorry we couldn't make it work. so can i end my free trial and get my £28 back.

Expert:  Richard replied 2 years ago.
Trying... I told you what you need to get a solution.

Not really right to wait until you have the solution, then ask for your money back..

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