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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36572
Experience:  Over 15 years of consulting to the IT industry
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I am on Windows 8 and using Windows Live Mail but I cant receive

Resolved Question:

I am on Windows 8 and using Windows Live Mail but I cant receive or send any emails. I seem to need to reset my password. How do I do this?
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, you can sign into your BT account here?

https://signin1.bt.com/login/emailloginform

Just want to check your account details are ok.

Let me know please

Customer: replied 3 years ago.


yes I can read your email in BT

Expert:  Richard replied 3 years ago.
ok, then in windows live mail, click on the down arrow in the top left, then click on Options, then Email Accounts.

Then click on your account, select properties.

You can then set the correct password XXXXX

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.


I HAVE ALREADY TRIED THAT AND THERE IS NO WAY TO CHANGE PASSWORD

Expert:  Richard replied 3 years ago.
I will show you Mac.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.


125 832 170


PASSWORD XXXXX

Expert:  Richard replied 3 years ago.
connected
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