How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask arsufi2002 Your Own Question
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1307
Experience:  MCSE, RHCE, IBM System X Server Certified
50085326
Type Your Computer Question Here...
arsufi2002 is online now

Hi there, I use to be able to log in to our computer at work

Resolved Question:

Hi there, I use to be able to log in to our computer at work from logmein.com, but all off a sudden it wont let me log in , keeps coming up disconnection error, I can log in to logmein from all other computers/laptops.. its just mine that cant connect/logmein.. I do a lot of work at home, but not been able to for 2 weeks, cos i just cant log on.. ive tryed everything, nothing works... there must be something wrong with my laptop,, but i dont know what... logmein help line wasn't very helpfull, they just said to reboot... which i have done, but no luck..
Submitted: 3 years ago.
Category: Computer
Expert:  arsufi2002 replied 3 years ago.

arsufi2002 :

Hi,

arsufi2002 :

Welcome to Just Answer.

My name isXXXXX look forward to assisting you today with your question and providing the best answer possible.

Customer:

thank you

arsufi2002 :

When you say "i can't login", does this mean you can't login to your logmein account?

arsufi2002 :

or

arsufi2002 :

You can't connect to remote system

arsufi2002 :

reply..

arsufi2002 :

are you there?

arsufi2002 :

Just checking whether you have any trouble with our chat system

Customer:

hi im here

Customer:

yes i go onto logmein.com, enter password XXXXX but then says disconnected error

arsufi2002 :

ok

Customer:

but i use to do it all the time on this laptop...

Customer:

and ive tryed diferrent computers and there all fine... just my one that cant connect.

arsufi2002 :

When did this issue began?

Customer:

about 3 weeks ago

arsufi2002 :

ok

arsufi2002 :

Are you using chrome?

Customer:

yes

arsufi2002 :

Have you tried with IE?

Customer:

yes same problem

arsufi2002 :

ok

arsufi2002 :

Are you chatting from same computer?

Customer:

yes

arsufi2002 :

and you chat from chrome, am i right?

Customer:

yes

arsufi2002 :

ok, could you please reset IE and check for issue

Customer:

not sure how to do it

Customer:

you mean log on to logmein via IE

arsufi2002 :

Here's the procedure

arsufi2002 :

1: Open Internet Explorer

Customer:

ok, done

arsufi2002 :

2: Click Tools > Internet options

Customer:

ok

arsufi2002 :

3: On internet properties window, click Advanced tab > Click Restore Advanced settings > click Reset

arsufi2002 :

4: Click Apply then OK

Customer:

ij

Customer:

ok

Customer:

done

arsufi2002 :

ok

arsufi2002 :

Open IE

arsufi2002 :

sorry, please close IE then open

Customer:

yes no probs, thats done

arsufi2002 :

on IE, Click Tool > Manage Add-ons

arsufi2002 :

Check whether logmein add-on shows there or not

Customer:

ok

Customer:

no not there

arsufi2002 :

fine, then you may login to logmein and check

Customer:

ok is that on IE not chrome

arsufi2002 :

IE

Customer:

ok

Customer:

Hi brill....its letting me log in : )

arsufi2002 :

Glad to know that :)

arsufi2002 :

similarly, we have to reset chrome

Customer:

yes ive been so frustrated

arsufi2002 :

ok

Customer:

im back to chrome

arsufi2002 :

ok

arsufi2002 :

You may use this link in case you get disconnected..

arsufi2002 :

http://www.justanswer.com/computer/8clcn-hi-there-use-able-log-computer-work.html?src=pql&sso=1

Customer:

thanks

arsufi2002 :

please wait, i will tell the reset procedure for chrome

arsufi2002 :

please click on this link

Customer:

ok

arsufi2002 :

If that does't work, you may follow below procedure

arsufi2002 :

Do this on chrome

Customer:

its coming up


Oops! Google Chrome could not find chrome
Customer:

ok

arsufi2002 :

1: Click the Chrome menu Chrome menu on the browser toolbar.

Customer:

ok

arsufi2002 :

2: Click Settings

Customer:

ok

arsufi2002 :

3: Click Show advanced settings and find the "Reset browser settings” section

arsufi2002 :

4: Click reset browser settings

Customer:

ok

Customer:

done

arsufi2002 :

Now check

Customer:

ok

Customer:

thats superb... I can log on : )

Customer:

really happy about that

arsufi2002 :

I am Happy to heat it

arsufi2002 :

Hope everything is fine now

Customer:

yes its such a relief, I can now work from home again..

Customer:

yes it looks good... if it happens again, should i just follow the same procedure

arsufi2002 :

Please click below smiley button and rate my service...

arsufi2002 :

I have enjoyed working with you..:)

Customer:

yes will do : ) yes thanks, XXXXX XXXXX relieved I can now log on

Customer:

thanks for your help

arsufi2002 :

Please remember JA / pearl when you think of an assistance in future

Customer:

yes will do, ill write it down

arsufi2002 :

Thanks and have a great day!

Customer:

thank you, XXXXX XXXXX : )

Customer:

hi, sorry you need to reply again as it wont let me click on a smiley

arsufi2002 :

please try now

Customer:

no wont let me.. should i save and exit,

arsufi2002 :

ok

Customer:

when i click on a smiley, its coming up your expert has not finished answering

arsufi2002 :

ok, issues... I will inform my admin team to correct this error. You can logoff sir

arsufi2002 :

Thanks

arsufi2002 and 4 other Computer Specialists are ready to help you