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arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1307
Experience:  MCSE, RHCE, IBM System X Server Certified
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unable to watch motor cycle race on sport, pop up Microsoft

Resolved Question:

unable to watch motor cycle race on sport, pop up Microsoft Silverlight will not remove thou it has been down loaded.
Submitted: 3 years ago.
Category: Computer
Expert:  arsufi2002 replied 3 years ago.

arsufi2002 :

Hi,

arsufi2002 :

Welcome to Just Answer.

My name isXXXXX look forward to assisting you today with your question and providing the best answer possible.

arsufi2002 :

By the way, have you installed Silverlight

arsufi2002 :

are you there?

Customer:

installed silverlight

arsufi2002 :

ok

arsufi2002 :

could you share the cycle race link

Customer:

no

arsufi2002 :

please wait

arsufi2002 :

Do you have issue only on this site.

Customer:

yes

arsufi2002 :

From which site you are viewing cycle race

Customer:

bt sport

arsufi2002 :

Can i check your system by remote

arsufi2002 :

It would be fast and easy

Customer:

yes

arsufi2002 :

please download and install remote tool on your machine. Here's the link

arsufi2002 :

Once installed, Open Teamviewer and tell me teamview id and password

arsufi2002 :

is it done?

arsufi2002 :

Any trouble

Customer:

did not put id and password XXXXX

arsufi2002 :

have you installed teamview

arsufi2002 :

Have you installed teamviewer tool from above link

Customer:

ID XXXXXXXXX password XXXXX

arsufi2002 :

please enter id once more

arsufi2002 :

don't type ID with number otherwise it will get blocked

arsufi2002 :

just enter id once more

arsufi2002 :

waiting for reply..

arsufi2002 :

are you there

Customer:

yes

arsufi2002 :

please type id once more

arsufi2002 :

Just enter the numbers

arsufi2002 :

waiting..

arsufi2002 :

didn't get id yet

arsufi2002 :

Are you getting my response?

arsufi2002 :

It seems you have disconnected...

arsufi2002 :

Let me know when you are ready

arsufi2002 :

Thanks

Customer:

ready

arsufi2002 :

sir, please tell me teamviewer id,

Customer:

ready

arsufi2002 :

what is the id number

arsufi2002 :

i mean teamviewer id

arsufi2002 :

Just look at teamviewer window to view its id and password

Customer:

id129800246 password5489

arsufi2002 :

sir, which id you have copied, My ID or Partner ID,

arsufi2002 :

reply

arsufi2002 :

Hello sir,

arsufi2002 :

Do you have other internet browser installed on this machine?

arsufi2002 :

If so, please check whether same issue(Microsoft Silverlight) appear on it

Customer:

id129800245. password7361

arsufi2002 :

Have you closed teamviewer, iam not able to connect

arsufi2002 :

i am sorry, i will be offline for next 1 hr

arsufi2002 :

Will come back...

arsufi2002 :

Mean while please do this activity and let me know the status

arsufi2002 :

A : Reset Internet Explorer

arsufi2002 :

Procedure:

arsufi2002 :

1: Open Internet Explorer > Click Tools > Internet Options > Advanced Tab > Click Restore Advanced settings > Click Reset

arsufi2002 :

2: Press Apply then ok

arsufi2002 :

This resets IE, Now close IE then reopen, Check it this solves issue

arsufi2002 :

If issue remains i want you check web page on another browser and check status on it

arsufi2002 :

If you have already installed other browser, please open it and check whether you can watch cycle race on it

arsufi2002 :

If you don't have second browser, you can download it from below link..

arsufi2002 :

Please update status

arsufi2002 :

Thanks

arsufi2002 and 3 other Computer Specialists are ready to help you
Expert:  arsufi2002 replied 3 years ago.
Hello Roy,
Have you performed above procedure