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Hello. My name is XXXXX XXXXX I will be assisting you today.
let me know the full model number of the laptop
toshiba c55 is it a5300
let me know when you are ready to chat
i am available to chat now
unplug the power adapter from the laptop
now remove the battery from the back of the laptop
close the lit
flip it upside down
you will see 2 latched to release the battery
is the battery out of the laptop now
and ac adapter is disconnected
open the lid
and press and hold down the power button for 10 seconds without connecting the battery or the ac adapter
press and hold down the power button for 10 seconds without connecting the battery or the ac adapter
now just connect the ac adapter only and power on the laptop
do it power on or you are getting any display on the screen
let the computer boot to windows now
the battery is not connected correct
are you on the windows desktop screen
run internet explorer and open google or check your email for usage
now without turning off the computer or removing the ac adapter power try to connect back the battery
it should snap in correctly and the latches must be in locked position.
no see if the chargin light is on and amber
let the battery get charged do not remove the ac adapter uptill 8 hrs
amber means its charging and if you see the system tray you will see the acadpter connected and the battery is charging now
issue is fixed
cause and reason:
due to static energy generated on the components and we did a flea power means we released the static energy the components started working good.
any time in future you have a charging problem or frequent disconnect follow the steps i made you do.
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