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Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11713
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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After a few minutes use on my two year old laptop, the screen

Resolved Question:

After a few minutes use on my two year old laptop, the screen goes white with big blue letter saying 'This page cannot be displayed.' Fault finding says no fault can be found. The only solution is to shut down and start again.
Submitted: 3 years ago.
Category: Computer
Expert:  Bryan replied 3 years ago.
Hi, and thanks for using JustAnswer.

Add this page to your Favorites/Bookmarks first, so as to get back to me anytime later on, if needed.

Are you using Internet Explorer as your browser? Also, when did this issue first start? Do let me know.

Regards
Customer: replied 3 years ago.

I am using Internet Explorer. This problem started about six months ago and gradually got worse. My computer expert has tried three times to cure this problem with no avail,

Expert:  Bryan replied 3 years ago.
Okay; are you currently replying to me from the computer that has this issue? If so, may I do a quick, secure remote session now, and assist you directly with the issue? Do let me know.

Regards
Customer: replied 3 years ago.

Yes, this is the dreaded machine; please work away! Many thanks, Jim.

Expert:  Bryan replied 3 years ago.
Okay. You just need to open up the following session link:
http://166.78.231.170:8040/?Session=4c5e2141-cd98-4997-8bb8-fcd941f4e484

Join the session, then download the 'Elsinore Screen Connect' application when prompted. Once downloaded, OPEN/RUN the application - and I'll remotely connected. Thank you.

Regards
Expert:  Bryan replied 3 years ago.

Issue resolved; if anything else does come up later on, be sure to leave me a message on this page. Thank you!

Regards

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