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Engineer Hamid
Engineer Hamid, Computer Enthusiast
Category: Computer
Satisfied Customers: 8
Experience:  BSc Computer Science, MTA, A+, MCP, MCTS, HP ExperOne.
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Re: Canon MX455. Whenever I attempt to print a document with

Resolved Question:

Re: Canon MX455. Whenever I attempt to print a document with multiple pages (from Word) and I select 1 copy and 'print all pages' the printer will print multiple copies of random pages and sometimes not even print the whole document. For example if my document has 20 page it may print out page 1 to 11 and then duplicate pages 8 to 11. Sometimes it prints the whole document and then duplicate the last few pages. I thought it was due to me having a 'cover' page in Word, but it still does it when I don't. What can I do to fix this? Thank you.
Submitted: 3 years ago.
Category: Computer
Expert:  Engineer Hamid replied 3 years ago.
Dear Sir/Madam,
My name is XXXXX XXXXX I will help you with this problem you have with your Canon.
Please can you tell me which Operating System you are using and the version.
This can be found if you click start --> Right Click my Computer --> Properties --> Windows ... x64/x86

Thank you
Customer: replied 3 years ago.

Hello,


I'm using Windows 8.


Thank you


Kaye

Expert:  Engineer Hamid replied 3 years ago.
Hi Kaye,
Thank you for your message.
This does sound like there is a problem with the actual driver that is installed for this printer. Do you still have the CD with you for this printer?
Customer: replied 3 years ago.

Yes, I have it.

Expert:  Engineer Hamid replied 3 years ago.
If you prefer, I am happy to help and assist you with this over TeamViewer a remote software whereby you can view the actions that I am doing on your computer to re-install the drivers. Would you prefer this or do you prefer to do it yourself? Either way it's not too complicated.
Please let me know
Customer: replied 3 years ago.

Yes, happy to use TeamViewer. Please tell me what to do.

Expert:  Engineer Hamid replied 3 years ago.
No problem.
Do you have teamviewer currently installed? If not, type teamviewer in to Google. Select the first link and select download. Download will take about 2 minutes, run through the set up until you are given your ID and Password XXXXX then please message me back at that point so I can start the session.
Customer: replied 3 years ago.

My ID: 135 761 985


My password: 6585

Expert:  Engineer Hamid replied 3 years ago.
Thank you
Just connecting now
Customer: replied 3 years ago.

Do I need your partner id for you to see my screen?


 

Expert:  Engineer Hamid replied 3 years ago.
Remotely Accessed- Problem resolved.
Engineer Hamid and 5 other Computer Specialists are ready to help you

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