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JoelK
JoelK, Computer Support Specialist
Category: Computer
Satisfied Customers: 553
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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cannot connect time machine to BT infinity router

Customer Question

cannot connect time machine to BT infinity router
Submitted: 2 years ago.
Category: Computer
Expert:  Jason Jones replied 2 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

May I ask for you to explain how you wish to use the Time Machine device and how you will be physically connecting it to your network?

Thank you
Customer: replied 2 years ago.

i will be using the TM as a wifi extender as well as a remote hard drive and back up device. it will be commented to my existing bt infinity router via EC

Expert:  Jason Jones replied 2 years ago.


Thank you for the update.

As far as all of that goes, how far have you gotten? What works? What doesn't work?
Customer: replied 2 years ago.

the BT infinity works as normal - the TM is seen as a separate network (with no connection to the internet) and can be accessed for set up purposes via my laptop. so the TM does not see the router and does not connect to it

Expert:  Jason Jones replied 2 years ago.

So you have it setup as a wireless extender already or is it still setup as a router?


It doesn't 'see' the router. Does this mean that it cannot connect wirelessly or that it doesn't see it when you attempt to repeat it's signal?
Customer: replied 2 years ago.

the TC cannot complete set up until it connects to the internet. So the BT router is still in use (in normal operation).


 


The TC should pass through the router to the internet, but i feel as though the TC config is wrong and needs certain details entered manually - but i do not know whats this info may be.


 


The TC is connected to the BT router by ethernet cable, and the TC should become the main wifi component

Expert:  Jason Jones replied 2 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 2 years ago.

sure - i have done this with BT already, and as the TC is not connected to the internet, you will not be able to see any of the set up or config details

Expert:  Jason Jones replied 2 years ago.


Thank you.

That is incorrect. I will explain what needs to be done when I remote in.

Please, click the following link and choose to run the remote application: http://166.78.231.170:8040/?Session=4c413ec0-a4cd-4cfb-9c46-50cb166c9334

Expert:  Jason Jones replied 2 years ago.


Are you having any problems with running that remote application after it is downloaded?

Which Internet browser are you currently using (Internet Explorer, Firefox, Safari, or something of the like)?

Customer: replied 2 years ago.

safari


 

Expert:  Jason Jones replied 2 years ago.

- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 2 years ago.
NNN-NN-NNNN/p>
Expert:  Jason Jones replied 2 years ago.
Thank you.
Customer: replied 2 years ago.

sorry bout that - bit quick on the trigger finger... what do i do to share my screen again?


 

Expert:  Jason Jones replied 2 years ago.


You disconnected me?

Now we have to run Join.ME again.


- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Expert:  Jason Jones replied 2 years ago.

I was disconnected again.

I have run out of ideas.

For this reason, I am opting out of the question and allowing another expert the chance to help.

I wish you luck,
- Jason
Expert:  JoelK replied 2 years ago.
Hello. Thank you for your question. My goal is to provide excellent customer service.

I apologize for the previous connection difficulties with remote desktop support. Do you want to try again? I would be glad to help you set up your wireless extender.
Expert:  JoelK replied 2 years ago.

***********************************************************************************************

I HAVE RESEARCHED YOUR PROBLEM. I HAVE A SOLUTION FOR YOU, AND YOU SHOULD BE ABLE TO COMPLETE THE

SETUP WITHOUT REMOTE DESKTOP SUPPORT. PLEASE REPLY ASAP, SO THAT WE CAN RESOLVE THIS ISSUE TOGETHER. ***********************************************************************************************

Expert:  JoelK replied 2 years ago.
I know how to connect your time machine, but it must be connected to the router via Ethernet cable, because it can only be connected wirelessly as an extender if the router is an Apple device.
If you are satisfied with my information and advice, please be sure to give me a Good or Excellent rating.  If you are still having problems, please let me know. If you have any more questions, of if there is anything else I can do for you, please do not hesitate to ask.

I am grateful for the opportunity to be of service, and I want you to know that

I ONLY GET COMPENSATED FOR MY SERVICES WHEN I RECEIVE A POSITIVE RATING!


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