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Hello , my name isXXXXX have 13 years of hands-on repair with computers. I will be happy to help you.What language is it currently set to ?
Ok I see that you have mentioned it is in French
I will give you the steps please to follow
when i set my Kobo touch up I pressed the wrong language button should have pressed English but did French insted
I am completely new to computers and any other gadget do you mean the home button on where?
No problems, the home button is the silver line under the kobo screen.
pressing the line but nothing happening
Please confirm with me that the button you are pressing is the home icon on this link as arrowed : http://ww2.justanswer.com/uploads/AS/9a8s/2013-01-19_151936_kobo_touch_layout.jpg
Please copy and paste the above link in another tab to view the layout diagram.
Ok and nothing is changing on the screen? Which is really weird because that is the button that needs to be pressed to go to home screen.
no nothing is happening does it mean the machine is faulty
The Kobo will need a reset. Can you find the reset button it's a small hole that will need a paperclip or something like a needle small enough to fit inside
yes found it
The hole is on the back of the Kobo
Can you please put a thin like paperclip unfolded inside there, firmly press into it till you feel it then keep holding for 20 seconds please
yes done that a face has appeared
it will go through a reset now
it is still in French
Right ok, can you try pressing the home button now, does it still not work ?
which is the home button
It's the silver button as per screen here with the home symbol on it :
still not working
Ok let's try the next reset procedure this one should change the problem:
1.Hold the power button down for about 15 seconds to make sure the device is off.
2.Once device is off, Hold down the home button and power the device on while keeping it held down. This should force a factory reset.
sorry about all this but nothing happening
Ok no problems can you please tell me at which stage does nothing happen? Does the device turn off after holding the power button which is on the top for 15 seconds?
Also, I see that it's a new device. Has it been long since you have purchased it and was it purchased from a store near you?
thank you it is still restoring
Ok let's give it a few minutes to restore.
I am still online here and available, so if a new message pops up or activity on the Kobo please let me know so i can further assist
Brilliaant it has now returned to the beginning thank you for all your help Hamid I will start again
Yes no problems at all, is it now showing it in English?
yes thank you . I could not have done this without your help. Cheerio for now
That's fantastic! I am glad to hear that I solved your problem. Please help me by leaving great feedback as this will help me because I am new to this site. Once again it's been a pleasure assisting you and if you do need any further help please do not hesitate to contact me directly.Best RegardsHamid