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JoelK
JoelK, Computer Support Specialist
Category: Computer
Satisfied Customers: 553
Experience:  I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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the digital signature for this file could not be verified error

Customer Question

the digital signature for this file could not be verified
error code 0xc0000428
The above is result of a boot up.
Cannot reload my windows 8.1 installation disc.
Initially my sony va10 just crashed while reading from a 160gb external disc.
Submitted: 2 years ago.
Category: Computer
Expert:  JoelK replied 2 years ago.

JoelK :

Hello. Thank you for your question. My goal is to provide excellent customer service.

JoelK :

You have to find out what file the error code is referring to It is good that you have the Windows 8.1 installation disk because you need to boot off of it. If your configuration ROM is not setup for that, you need to hit the F2 hotkey several times while you are booting to get into it to change the boot priority to 1. CDROM 2. C: Drive 3. Other. Then use the Escape key to exit, and select Yes when asked if you want to save the changes.

JoelK :

Make sure that the installation CD is in the drive and continue to boot off of it. It will detect the presence of a Windows 8.1 OS, and this should cause it to prompt you to answer whether you want to reinstall or repair the OS. You should choose Repair, if you get that choice. I am not sure of the exact sequence. Just follow the instructions on your monitor.

JoelK :

If it causes the OS to be reinstalled, this can be done without losing any data, unless it forces you to reformat the hard drive. YOU DO NOT WANT TO DO THIS! There are other options, so please stay in communication with me, and I will take care of you.

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