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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9899
Experience:  Computer specialist
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I have wi-fi error on my screen and I cant remember my password

Customer Question

I have wi-fi error on my screen and I can't remember my password XXXXX reconnect.Help please.
Submitted: 3 years ago.
Category: Computer
Expert:  Randy Computer Tech replied 3 years ago.
Hi,
My name is Randy, I will assist you.
I am sorry to hear that you are having this issue.
f you have a Windows computer that is currently connected to the Internet through the wireless router
the password is on that computer.
Please follow these steps:
  • Click the wireless strength indicator on the Windows taskbar (bottom right corner).
  • Right-click your wireless network name, and then select Properties.
  • Click on the security heading, Select Show characters to display the wireless network password.
If you are not able to find or view the password please let me know the brand and model of your router/modem,
Customer: replied 3 years ago.


My problem is not with a computer,it's with a hand held Kindle.

Expert:  Randy Computer Tech replied 3 years ago.
okay, the wifi password is stored on your computer if it is connected wireless. If it isnt I can help you get the wifi password from your router. Then when you get the wifi password you can reconnect your kindle to the wireless network.
Customer: replied 3 years ago.


OK,thanks.Please proceed.

Expert:  Randy Computer Tech replied 3 years ago.
okay, please let me know the brand and model of your router/modem.