How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39523
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

Password problem - cannot receive or send E mails

Customer Question

Password problem - cannot receive or send E mails - with no E mail I presume I cannot receive my password - I have not been able to view any of my bills from BT
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

How are you connecting to your email service? Via a program such as outlook 2010 or Windows Live Mail?

Or via your Web Browser?

Thank you
Customer: replied 3 years ago.

Connectingg using Outlook

Expert:  Richard replied 3 years ago.
Thanks David

First, go to my link below and reset your password.

http://register.btinternet.com/cgi-bin/load_page?page=/selfhelp/pwdRst_username.html

Once done, then in Outlook, enter in your new password to allow it to connect again.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you