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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 31327
Experience:  Over 15 years of consulting to the IT industry
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Google chrome will not allow me to send attachments to my email

Customer Question

Google chrome will not allow me to send attachments to my email for two days
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Are you getting an error when you try to attach a file?

If so, what error is this?

Thank you

Customer: replied 2 years ago.

When i use drop down menu on reply a revolving circle appears and a heading at the top says google chrome not responding

Expert:  Richard replied 2 years ago.
Thank you Vincent.

Can you close all programs.

Then click start, type in

%temp%

Press enter

Once done, delete all files and folders listed. If windows says a file is in use, you can skip the file.

Then restart the computer and tell me if you can now attach a file please.

Customer: replied 2 years ago.

Do you mean close the computer down and restart? Where do i type in %temp%?

Expert:  Richard replied 2 years ago.
Yes, close the computer and restart.

You click start, then type in the search

%temp%

And press enter.

Let me know the results please

Customer: replied 2 years ago.

Thanks Richard, how do I get back to you?

Expert:  Richard replied 2 years ago.
you return here Vincent, and post a message like you are doing now.

Customer: replied 2 years ago.

Hi Richard,


There has been no improvement.


Vincent

Expert:  Richard replied 2 years ago.
Thanks Vincent.

Can you in Google Chrome, click on the three bars in the top right and click Settings.

At the bottom, click Show Advance Settings.

Then at the bottom click Reset Browser Settings.

Once done, close Google Chrome, reopen it and try to attach a file.

Let me know the results please

Customer: replied 2 years ago.

Hi Richard,


I'm afraid it's still not responding.


Vincent

Expert:  Richard replied 2 years ago.
And Google Chrome also crashed when attaching?

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 2 years ago.

Hi Richard,


ID 143 092 574

Expert:  Richard replied 2 years ago.
And the password please Vincent
Customer: replied 2 years ago.

Sorry, Richard


 


9 4 3 7

Expert:  Richard replied 2 years ago.
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