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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I started to do work in MS Access and a window opened saying

Resolved Question:

I started to do work in MS Access and a window opened saying there was an update. I agreed to the update which ran, closed Access with my permission, until a window said there was a problem. My desktop shortcut now tells me ,"The item 'MSACCESS.EXE' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly. Do you want to delete this shortcut?" Trying to open my Access file from Documents gives me " Can't find Language DLLmsain.dll" I now cannot get in to do my work on Access. Can you help?
Alan.
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

Ready

XXXXX XXXXXnell :

hi, are you using the computer in question? so we can go step by step

Customer:

yes

XXXXX XXXXXnell :

is it Access 2007 or 2010?

Customer:

Access 2013

XXXXX XXXXXnell :

did you try to reinstall Access?

Customer:

no but i'm not sure how I would do this

XXXXX XXXXXnell :

can you click your start button, go to control panel

XXXXX XXXXXnell :

and select programs

XXXXX XXXXXnell :

do you see your Office 2013 in the list?

XXXXX XXXXXnell :

Microsoft Office 2013

Customer:

yes

Customer:

what now?

XXXXX XXXXXnell :

can you select it, and at top do you see the CHANGE button?

XXXXX XXXXXnell :

it will allow you to "reinstall" your office

Customer:

Office 2013 takes me to Office 2013 tools. Clicking on this gives me " item MSOUC>EXE has moved or changed ...... Delete shortcut?"

XXXXX XXXXXnell :

we can try remote assistance if you want so we can fix the problem together

Customer:

Also Office 2013 Language Preference which I did not click on

Customer:

yes

XXXXX XXXXXnell :

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

Customer:

145 433 234 ID 4447 PW

Customer:

back again. will now click Access

XXXXX XXXXXnell :

welcome back

XXXXX XXXXXnell :

ok, can you open Access now

Customer:

The app has failed to start because its side-by-side configuration is incorrect. please seethe app event log or usse the command line .....

XXXXX XXXXXnell :

can we try remote assistance again

XXXXX XXXXXnell :

http://tiny.cc/z5lvcx

Customer:

145 433 234

Customer:

4683

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Customer:

Thanks for your good work

XXXXX XXXXXnell :

you are welcome.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
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