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hello sir/madamI would like to help you, please let me know when you are ready
hi, are you using the computer in question? so we can go step by step
is it Access 2007 or 2010?
did you try to reinstall Access?
no but i'm not sure how I would do this
can you click your start button, go to control panel
and select programs
do you see your Office 2013 in the list?
Microsoft Office 2013
can you select it, and at top do you see the CHANGE button?
it will allow you to "reinstall" your office
Office 2013 takes me to Office 2013 tools. Clicking on this gives me " item MSOUC>EXE has moved or changed ...... Delete shortcut?"
we can try remote assistance if you want so we can fix the problem together
Also Office 2013 Language Preference which I did not click on
can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.http://tiny.cc/z5lvcx
145 433 234 ID 4447 PW
back again. will now click Access
ok, can you open Access now
The app has failed to start because its side-by-side configuration is incorrect. please seethe app event log or usse the command line .....
can we try remote assistance again
145 433 234
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Thanks for your good work
you are welcome.