How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Computer Question Here...
Jerry Hannell is online now

my computer will not read my external Packard bell external

Resolved Question:

my computer will not read my external Packard bell external hard drive
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

ready

XXXXX XXXXXnell :

hi, are you using the computer in question? so we can go step by step and fix it

Customer:

yes

XXXXX XXXXXnell :

if you want we can try remote assistance and fix the problem together

Customer:

ok

XXXXX XXXXXnell :

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

Customer:

clicked on link but nothing hapening

XXXXX XXXXXnell :

can you right click on the link, do you have "save target as" ?

XXXXX XXXXXnell :

or "save link as"

Customer:

yes

XXXXX XXXXXnell :

can you select it, and download it to your "desktop"

Customer:

have the id and password XXXXX do i do now ?

XXXXX XXXXXnell :

can you type it here

Customer:

147 543 685

Customer:

ID 147 543 685 PW 9185

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

Customer: replied 3 years ago.

I was very impressed with the excellent service and problem solved.


Thank you.

Expert:  Jerry Hannell replied 3 years ago.
you are welcome.
Jerry Hannell and 3 other Computer Specialists are ready to help you