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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 37598
Experience:  Over 15 years of consulting to the IT industry
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I tried to up load video on to my iphotos, must have clicked

Resolved Question:

I tried to up load video on to my iphotos, must have clicked on wrong button now can't get iphotos at all
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, you cannot open iPhotos as it comes with an error?

Or you do not see the program at all?

Thank you
Customer: replied 3 years ago.

do i have to pay each month or just this one payment

Expert:  Richard replied 3 years ago.
Just this one Payment Harold, unless you choose to join the subscription.
Customer: replied 3 years ago.

just this one payment please

Expert:  Richard replied 3 years ago.
yes, no problem

Customer: replied 3 years ago.

so what is the problem do you think.

Expert:  Richard replied 3 years ago.
I am still waiting on you to reply to my questions Harold, as I need to asses the situation.

I will repeat them

To clarify, you cannot open iPhotos as it comes with an error?

Or you do not see the program at all?

Thank you
Customer: replied 3 years ago.

have icon but won't load, computer says photos must be in other file. i have tried all i can.

Expert:  Richard replied 3 years ago.
Sorry I dont understand the response.

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

i tried this and got lost in the system

Expert:  Richard replied 3 years ago.
ok, try it again please Harold, and run the file that is downloaded.
Customer: replied 3 years ago.

i seem to be lost again

Expert:  Richard replied 3 years ago.
ok, on which step are you getting Lost in my instructions Harold?
Customer: replied 3 years ago.

looking for the code

Expert:  Richard replied 3 years ago.
You run the program you download when you click Start Meeting, and the code will appear at the top of your screen.
Customer: replied 3 years ago.

i have tried that and no code appears.

Expert:  Richard replied 3 years ago.
It will Harold.

Did you run the Joinme file?

Customer: replied 3 years ago.

 


i clicked on start meeting.

Expert:  Richard replied 3 years ago.
yes, then a file is downloaded Harold, you then double click the downloaded file to run it please.
Customer: replied 3 years ago.

i tried that , is it the file join me

Expert:  Richard replied 3 years ago.
correct, now run that file

Customer: replied 3 years ago.

i tried

Expert:  Richard replied 3 years ago.
ok, and what happened when you ran the file?
Customer: replied 3 years ago.

nothing

Expert:  Richard replied 3 years ago.
It will run Harold, then it gives you the numbers.

It works, I do it daily.

Double click the joinme file please.

Customer: replied 3 years ago.

ok will try again

Expert:  Richard replied 3 years ago.
Thank you
Customer: replied 3 years ago.

i have about 12 down loads now when i try to open nothing happens

Expert:  Richard replied 3 years ago.
Restart the computer and try to run one of the downloads again.

Make sure your looking at the top of your screen for the numbers after running it.
Customer: replied 3 years ago.

ok you mean switch off completly

Expert:  Richard replied 3 years ago.
yes please.
Customer: replied 3 years ago.

would the code be 14042200

Expert:  Richard replied 3 years ago.
Its a 9 digit code Harold.

It could be that but that is only 8 digits.
Customer: replied 3 years ago.

ok i will switch off

Expert:  Richard replied 3 years ago.
Thanks.
.
Customer: replied 3 years ago.

still nothing

Expert:  Richard replied 3 years ago.
Run this other program Harold.

Can you please click on my link below.

http://download.teamviewer.com/download/TeamViewer.dmg

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

i have in stalled the program where it says close do i close

Expert:  Richard replied 3 years ago.
yes, then run the program and give me the ID and Password XXXXX
Customer: replied 3 years ago.

ok number is 1 4 9 4 2 5 0 0 5

Expert:  Richard replied 3 years ago.
and the Password XXXXX
Customer: replied 3 years ago.

5 i 9 b h 5

Expert:  Richard replied 3 years ago.
connected
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