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First of all, we need to reset your Kindle.Please follow the steps below to reset your device: 1. Press and hold
(or slide and hold) the power button for exactly 35 seconds. 2.
After 35 seconds, release the power button. 3.
Wait 2 minute, then turn on your Kindle.4.
Test your Kindle.Please try this procedure at least 3 times (if you have leather cover or any other cover remove it).
If that doesn't help please follow the steps below to find your wi-fi password XXXXX your computer:1.
Click the wifi strength indicator on the taskbar at the bottom right corner of your computer.2.
Right-click on your wifi network name, and select "Properties". 3.
Select "Show characters" to display the wifi network password.
When done, reset your Kindle (using procedure above) and try to connect it using wifi password XXXXX found on your computer.
Please don't hesitate to ask if you have any difficulties. I will be happy to help with any follow up questions.If you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with more help.