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Kriptokrit
Kriptokrit, Computer Support Specialist
Category: Computer
Satisfied Customers: 3073
Experience:  Over 6 years of experience in Computer support service.
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I have a kindle E Reader which I have had no problems with

Resolved Question:

I have a kindle E Reader which I have had no problems with it is two years old. I have
tried to get into the Kindle store but it keeps coming up no connection. It keeps saying
wrong pass word. Don't know how to re connect need help. Can you make it step by
step as don't know anything about computers.

Many Thanks

Mrs Sharon Herbert
Submitted: 3 years ago.
Category: Computer
Expert:  Kriptokrit replied 3 years ago.
Welcome and thanks for your question.

I'm Todd and I will be the expert working with you today to help resolve your problem.


Were you able to use your Kindle before this issue appeared?

Do you have any computer that is currently connected through Wifi?
If yes, what is the operating system on your computer (XP, Vista, Windows 7 etc.)

Regards,
Todd
Customer: replied 3 years ago.

Yes BT Home Hub 2.0

Expert:  Kriptokrit replied 3 years ago.
Hi Sharon,

Thank you for your reply.

Just to confirm, your computer operating system is Windows 7, correct?
Customer: replied 3 years ago.

yes

Expert:  Kriptokrit replied 3 years ago.
Thank you.

Please note that electronics troubleshooting is not always easy and sometimes I will not be able to find solution for your problem immediately, so if my first answer does not resolve your problem or you need more information please do not rate my answer negative BAD SERVICE or POOR SERVICE (that will result in a permanent negative feedback on my record - very damaging for me). Please use "Reply to Expert" button instead.

•ANSWER•

First of all, we need to reset your Kindle.

Please follow the steps below to reset your device:
1. Press and hold (or slide and hold) the power button for exactly 35 seconds.
2. After 35 seconds, release the power button.
3. Wait 2 minute, then turn on your Kindle.
4. Test your Kindle.

Please try this procedure at least 3 times (if you have leather cover or any other cover remove it).

If that doesn't help please follow the steps below to find your wi-fi password XXXXX your computer:

1. Click the wifi strength indicator on the taskbar at the bottom right corner of your computer.

2. Right-click on your wifi network name, and select "Properties".

3. Select "Show characters" to display the wifi network password.


When done, reset your Kindle (using procedure above) and try to connect it using wifi password XXXXX found on your computer.

Please don't hesitate to ask if you have any difficulties. I will be happy to help with any follow up questions.

If you have any difficulties or you need more information please do not rate my answer negative BAD service or POOR service. Reply to me using "Reply to Expert" button and I'll provide you with more help.

Kind Regards,
Todd
Customer: replied 3 years ago.

I have done three times and have rebooted the wireless hub still


no joy

Expert:  Kriptokrit replied 3 years ago.
Did you perform the procedure (on your computer) to find out the wifi password XXXXX the step by step instruction I have provided you with?
Customer: replied 3 years ago.

Our computer doesn't have this picture just comes up trouble shooter


problems it scans and cant fine it would it be better for you to ring


as we don't understand computer jargon


 

Customer: replied 3 years ago.

I have now rebooted the kindle again for the forth time and It has now


connected and I can get into the kindle shop.


 


Thank you for you help

Expert:  Kriptokrit replied 3 years ago.
Great. I was just writing you an answer (reboot solution).

You're welcome. I'm glad that I could help.
Please don't hesitate to ask if you need more information.

If you are satisfied with my personal service (my effort to help) please don't forget to rate my answer with GOOD SERVICE or EXCELLENT SERVICE, as this is the only way I get credited for helping you.

Thanks for using our service.

Best Regards,
Todd
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