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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38513
Experience:  Over 15 years of consulting to the IT industry
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ref number 140327-012658 I still cannot access all my email

Resolved Question:

ref number 140327-012658
I still cannot access all my email [email protected]
What is the easiest way to get in?
I have just changed from aol to you?
please help me to make a smooth adjustment
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Nothing is needed to download.

Just go to the below address

https://signin1.bt.com/login/emailloginform

And there you log in and send and receive emails.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Computer Specialists are ready to help you
Customer: replied 3 years ago.


Help I still cant get them its just you now!!

Expert:  Richard replied 3 years ago.
Sorry, did you click my link and sign into your email account?

What was the problem you had?
Customer: replied 3 years ago.


yes i did, maybe i have to click on mail

Expert:  Richard replied 3 years ago.
You do, to see your mail.

Let me know the results please
Customer: replied 3 years ago.

I still canot access all my mail if I click on all mail it just does not happen

Expert:  Richard replied 3 years ago.
You need to sign in.

So click on my link

https://signin1.bt.com/login/emailloginform

Enter your email address and password XXXXX sign in.

You need to do this step.


Customer: replied 3 years ago.

I get on the link and it says hallo augusta but it still will not show all

Expert:  Richard replied 3 years ago.
I will show you how to do this

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

I dont want to buy anything just how do I get all my messages I have moved to BT but they will not allow me to access all my mail WHY

Expert:  Richard replied 3 years ago.
You dont need to buy anything, I am telling you the instructions to do, but your not doing them correctly, so do my instructions, which are free, and I will show you

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

8638626074975

Expert:  Richard replied 3 years ago.
you closed the program, you need to keep it running.

Run it again, give me the new password XXXXX leave it running please.

Customer: replied 3 years ago.


Help, I am no use with the computer, this was too much for me, just dont know enough

Expert:  Richard replied 3 years ago.
you did it right, you just need to keep the program open, you closed it.

Can you do it again please

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

It will not allow me in it keeps saying retry

Expert:  Richard replied 3 years ago.
In to what?

You are running a program and giving me the ID and Password

Can you please carefully follow the instruction I am giving and do this

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

how do I get the code to you without it shutting down

Expert:  Richard replied 3 years ago.
You just send it here in your next message
Customer: replied 3 years ago.


8 6 2 8 9 6 6 0 7 5 7 2 6

Expert:  Richard replied 3 years ago.
connected