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Jess M.
Jess M., Computer Support Specialist
Category: Computer
Satisfied Customers: 6712
Experience:  Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
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only small page and small digits,page is multy page

Resolved Question:

only small page and small digits,page is multy page
Submitted: 3 years ago.
Category: Computer
Expert:  Jess M. replied 3 years ago.
Hi, welcome and thank you for your question. My name is XXXXX XXXXX I am glad to assist you today.

Can you please describe the problem further? Are you having trouble with your Windows 7 screen? Or is it a specific program?


Please let me know so that I can help you further.

Best regards,
Jess
Customer: replied 3 years ago.

On all screens and emails


 

Expert:  Jess M. replied 3 years ago.
Hi Tony,

Thank you for writing back. Are you saying that after a Windows Update, your screen area became too small?

Jess
Customer: replied 3 years ago.

yes

Expert:  Jess M. replied 3 years ago.
Tony,

So, when you said that your screen now became too small, are you seeing a black color on the sides of the screen because the images or the screen itself became too small?

Jess
Customer: replied 3 years ago.

screen is small and multy screens showing

Expert:  Jess M. replied 3 years ago.
Tony,

Are you saying that you now have multiple screens showing now in your main screen? Is your computer connected to multiple monitors?
Customer: replied 3 years ago.

Not connected to any thing I'm not clever with computers ussually switch on and go.The icons in top right of the screen to make screen smaller,my screen is like small screen

Expert:  Jess M. replied 3 years ago.
Tony,

Are you using the problem computer right now even with the small screen? Or are you using another computer to contact me?

Also, is the problem computer a laptop or a desktop?
Customer: replied 3 years ago.

only got my lap top using now

Expert:  Jess M. replied 3 years ago.
Tony,

Is the problem computer a laptop or a desktop?

Jess
Customer: replied 3 years ago.

Laptop

Expert:  Jess M. replied 3 years ago.
Tony,

Please do this in the problem laptop:
  1. Minimize all windows so that you can see the desktop or screen
  2. Then press the Windows logo key and hold, then press the letter P
  3. Then on the screen, please select "Computer Only".

See if it works this time.

 

Jess

Customer: replied 3 years ago.

Seems ok. I did not subscribe to monthly subscription

Expert:  Jess M. replied 3 years ago.
Hi Tony,

Thank you for writing back. I am glad that the procedures I gave you worked. The cause of the screen problem could be the setting of your display to multiple screens when in fact there is no external monitors attached to it.

Thank you for using our service. Please remember to rate me positively (3 b 5 stars/faces) if this helped. Tips are also highly appreciated.

If you need further assistance with this, you can reply to me any time without any additional charge, even after your positive rating.


Best regards,
Jess
Jess M. and other Computer Specialists are ready to help you
Expert:  Jess M. replied 3 years ago.
Hi Tony,


I'm just following up with you to see how everything is going. Did my answer help? If you need further assistance with this, please don't hesitate to let me know, I am still here to help.


Best regards,
Jess

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