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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I have not had any windows updates since last August. Are

Resolved Question:

I have not had any windows updates since last August. Are they just for protection or is thfere other stuff as well? If I really need them can you tell me how to gwet them back.
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 2 years ago.


yes but if I have to do anything I won't know how unless you tell me.

Expert:  James K. replied 2 years ago.
I will show you

Ok

No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password XXXXX

Cheers James
Customer: replied 2 years ago.


What green download button and what user ID and Password?

Expert:  James K. replied 2 years ago.
read the below again - folow the Instructions download and Install teamViewer

Once installed , Give me your User ID and password


go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password XXXXX
Customer: replied 2 years ago.


I cant find a green button and I don't where to find my ID and Password.


 


I have dozens of them for all sorts of things, which one do I need?


 

Expert:  James K. replied 2 years ago.
Let me be clear

Go to

http://www.teamviewer.com/en/index.aspx


Download and Install it once Installed Reply
Customer: replied 2 years ago.


I can't get the menu Allow Remote Control to work

Expert:  James K. replied 2 years ago.
you dont need to

all you need to do

Is list your teamViewer User Id and Password
Customer: replied 2 years ago.


How do I list my teamViewer User ID and Password?

Expert:  James K. replied 2 years ago.
graphic

List your ID and Password XXXXX
Customer: replied 2 years ago.


It's no good. Can I contact you by telephone?

Expert:  James K. replied 2 years ago.
Afraid not

Lets try one last time a diffrent way

http://166.78.231.170:8040/?Session=85bbaa1c-1260-42a4-b1b4-6010b45051fd


Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Expert:  James K. replied 2 years ago.
Remote fix cheers James

James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience: Technical Director of IT Company
James K. and 3 other Computer Specialists are ready to help you

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