Hello. My name is Michelle and I will be assisting you today.
i dont know who has contacted you and what have they told you about the virus on your computer.
I was redirected by the driverupdate.net site to the Advanced Tech Support company based in the USA
if you have checked the company's credential its your decision to work or not work however you have posted your question here and i am ready to answer as our company is rated A+ BBB we are into tech support from many years and we provide 100% satisfaction guarantee
bonjour is an apple program and not a virus.
if you want to get your pc speed up i can help you fix it.
I will remotely connect to your computer and work on solving your issues while you watch.
Great. Thank you. WIll there be an additional charge?
no there will be no additional charge
OK. How do I go about you shadowing my computer?
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know any issues
Will do. Thank you.
OK. I think we are ready.
let me connect now
will take a minute
let the tool complete the scan and let it complete
once done you can reconnect to the remote and i will be working on it for another 10 mins then we are all set.
is it still running
There was an abort message and it took a very long time to even rewconnext to the internet. I think it is done now.
It is not running in TAskmanager
did you get a notepad at the end after it rebooted the computer
are you on the windows screen now
when i got disconnected did combofix gave a popup as turn off your antivirus
i told you not to turn off just press ok to proceed futher
No, it all disappeared. I did not get those messages.
Shall I run it again?
ok no problem
yes please run it again there is the icon on the desktop screen
It seems to have finished and has now disaooeared from my screen.
not disappeared it will ask you to reboot with a message
ok. Its not showing as running on task manager. Does that mayyer?
matter, I mean.
no you can reboot the computer
and open email and post me a reply
I just got the message about the antivirus. Shall I switch it off or just press OK?
dont turn off just press ok and let it proceed
it has not even started the scan
OK. I have done this.
you will see a blue box with messages stage 1 to stage 55
OK. AM I able to work while this is going on?
no dont work now till it finished
OK. It has given me a second message to say that it is still running tho McAfee is still on. I clicked Ok to this too. It did state it was at my own risk!
Blue screen is on now. Nothing in the screen as yet.
there is a problem with the computer that is why its taking time to run
please dont interrupt this might take a bit of more time as it runs normally but this will fix the problem.
no problem, just keep an eye on this chat after 5 mins or reply back
no problem let it take its time
if you interrupt the system might have a problem in booting
check the taskmanager
no problem. I know this normally dont take this long but if its taking this much of time that means the computer do have a major issue.
no not at all
ok good it has started then
it will go up to stage 55
please do not loose patience it will fix everything
on this problem computer?
no please allow some more time to finish it the process will be more slower if you start working on the computer till its finished
It is only on stage 3.
do you want to rerun it
as this does not look normal
Could that be quicker?
If I stop it will it have an adverse affect on my machine?
thats what it says
however i have tried many times but the computer has crashed in a one is to hundred ratio.
It says it will be harmful if I stop or quicker if I re-run it?
if you want you may but i would not till its finished.
my internet would die for some time as i am running on a battery backup incase it does please reply back and i will get online as soon as possible.
i know that computer problems sometimes take a longer time then expected
to be fixed
It has moved to stage 4 so I will keep it running. See you anon.
if you have another computer or a laptop please use that for your work if its important to reply however leave this computer to complete the scan process.
let me know the status when you are online
Will do. I will have to sign off for now. Thank you very much for your help. :)
post me a reply message when you are online