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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 39530
Experience:  Over 15 years of consulting to the IT industry
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Unable to purchase book after reading sample but I am in s

Customer Question

Unable to purchase book after reading sample but I am in spain
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me which device you are using please?

And what is the error you get when trying to purchase a book?

Thank you
Customer: replied 3 years ago.
I am using 3 g and when I go to purchase book from sample it says unable to
Expert:  Richard replied 3 years ago.
Ok, this is on a Kindle Paperwhite Vivien?

And is the full message "Unable to"? As I would really like the complete message if possible please.

Customer: replied 3 years ago.
I have the kindle about three years old
Expert:  Richard replied 3 years ago.
This is usually an issue with the Firmware, so I would first like you to do this please as the first step.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and purchase a book.

Let me know the results please

Thank you
Customer: replied 3 years ago.
Just keeps saying unable to purchase book
Expert:  Richard replied 3 years ago.
ok, can you check the Kindle has an internet connection please?

You did not respond on which model you had, but do you have the internet browser there to open web pages?

If so, can you view any web pages Vivien?