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Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 36597
Experience:  Over 15 years of consulting to the IT industry
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tKindle working ok yesterday, this morning says o wi fi connection!!!

Resolved Question:

tKindle working ok yesterday, this morning says o wi fi connection!!! no idea what password XXXXX XXXXX didnt set up kindle was a pressie. can't reset a new password. help.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Do you have a windows computer already connected to the wifi?

And if so, which version of windows is it running?

Thank you
Customer: replied 3 years ago.

i'm sorry but i am a moron re computers, my kindle is connected to this computer, and i have a black ??router box window 7 i believe, so sorry to be so vague

Expert:  Richard replied 3 years ago.
Its ok Diane!

It is much easier if I just get the password XXXXX you.

To do this I will connect to your computer

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

code XXXXXXXXX password XXXXX

Expert:  Richard replied 3 years ago.
Sorry it blocked the code Diane.

You need to repeat it with a space between

eg: 1 2 3 4 5 6 7 8
Customer: replied 3 years ago.

oh help, so so sorry


code 1 7 1 3 8 4 8 9 4


password XXXXX or 3 8 5 2


sorry

Expert:  Richard replied 3 years ago.
Its ok!

But it says the password XXXXX XXXXX

Are you sure that is the password XXXXX is showing Diane?

Customer: replied 3 years ago.

oh gosh sorry now says password XXXXX


1 7 1 3 8 4 8 9 4

Expert:  Richard replied 3 years ago.
its ok!

But now you closed the program :)

Lets start again.

Run the program again and it will give yet another password, give me this password XXXXX

Hang in there, we will get there!! :)

Customer: replied 3 years ago.

oh no, sorry password XXXXX 1 7 1 3 8 4 8 9 4

Expert:  Richard replied 3 years ago.
connected!!
Richard and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

its the moron again, sorry to be so stupid, but presume its ok to turn kindle off and will it be ok when i want to use it again dont have to type it all that long number again?? my excuse is that i'm nearly 70! so brain not functioning that quickly!!!!Embarassed

Expert:  Richard replied 3 years ago.
You ask as many Questions you need Diane, thats the point here.

Yes, it should be ok, as the Kindle is designed to hold the password, unless the Kindle has a fault.

Only one way to find out! Turn it off, then on and let me know if it forgets the password XXXXX please.

Richard and 4 other Computer Specialists are ready to help you

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