How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Support Specialist
Category: Computer
Satisfied Customers: 38375
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now

tried to set up the kobo glo and I cancelled the sync because

Resolved Question:

tried to set up the kobo glo and I cancelled the sync because I didn't want all the books put on the glo as it was for someone else now it won't let me re-sync the books onto it.
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kobo and hold the power button to off for 35 seconds.

Release, then connect the charger and turn on the Kobo

Then try to synch it

Let me know the results please

Thank you
Customer: replied 3 years ago.

It's still coming up sync cancelled

Expert:  Richard replied 3 years ago.
Thanks Liz

You will need to reset the Kobo as the firmware has become corrupted.

To do this, disconnect the Kobo

On the Kobo

Tap the Menu icon at the top of the screen.
Tap Settings.
Tap Device Information.
Tap Factory Reset.
Tap Reset Now.

Let this complete and when it has, connect it again to the computer and try to synch.

Let me know the results please

Thank you
Customer: replied 3 years ago.

thank you that has worked just one more question I have a kobo mini as well if I delete books that are on the glo will it also delete them on the mini

Expert:  Richard replied 3 years ago.
Not unless you delete it from the Desktop and synch it Liz.

If you delete just on the Kobo itself, then no.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and 4 other Computer Specialists are ready to help you