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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I cant get onto my email page from the BT web page on my macbook

Customer Question

I can't get onto my email page from the BT web page on my macbook - it just comes up blank. It was working fine until about three hours ago. I have tried switching off the machine and starting again but to no avail. I can get my emails on my iphone though. Can you help?
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

Jerry Hannell :


hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-griutw7c- :

Ok I'm ready.

Jerry Hannell :

hi, it seems there is a problem with safari

Jerry Hannell :

can you try with firefox?

Jerry Hannell :

do you have firefox?

JACUSTOMER-griutw7c- :

No

Jerry Hannell :

can you go to www.mozilla.org

Jerry Hannell :

and download it / install

JACUSTOMER-griutw7c- :

Ok

Jerry Hannell :

waiting

JACUSTOMER-griutw7c- :

It starts , then stops halfway - pop up asks if I want to leave the page - If I did I'd loose you?

Jerry Hannell :

yes, but you can come back to this page later

Jerry Hannell :

I will be here waiting

JACUSTOMER-griutw7c- :

Ok I'll have a go

Jerry Hannell :

waiting