hello sir/madamI would like to help you, please let me know when you are ready
Ok I'm ready.
hi, it seems there is a problem with safari
can you try with firefox?
do you have firefox?
can you go to www.mozilla.org
and download it / install
It starts , then stops halfway - pop up asks if I want to leave the page - If I did I'd loose you?
yes, but you can come back to this page later
I will be here waiting
Ok I'll have a go