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Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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I have just aquired a Nexus7 tablet. I hve set up the wifi

Resolved Question:

I have just aquired a Nexus7 tablet. I hve set up the wifi to my router and it says the signalis excelent yet when I try to set up google account to access the apps it says 'unable to connect with provider' Any ideas
Submitted: 3 years ago.
Category: Computer
Expert:  Michelle replied 3 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

Let me know when you are ready.

Customer:

ready

Michelle :

alright

Michelle :

are you chatting with me from a computer?

Customer:

I am trying to set upmy new nexus7 It is connected to wifi and records the signal as excellent

Michelle :

are you chatting with me from a computer on the same wireless network

Michelle :

on which you want to connect the nexus tab

Customer:

yes

Michelle :

follow these steps.

Customer:

ok wait while Iget the tab

Michelle :

1. Turn the router power off by unplugging the power cable from the router and let it sit for 3 to 4 mins.

Michelle :

don do it now till i finish giving you the steps

Customer:

ok ready to go

Michelle :

Let me complete posting the steps then i will let you know after i finish

Customer:

ok

Michelle :

1. Turn the router power off by unplugging the power cable from the router and let it sit for 3 to 4 mins.
2. Turn off the nexus tab power.

Michelle :

3.Turn on the router and wait for few mins till it boots up fine, it might take 3 mins to boot up.

Michelle :

4. connect a computer and verify that you are able to access internet and browse websites

Michelle :

5. Final step turn on the Nexus let it boot and then try using the wifi search option once you see your wifi router ssid select it and it will ask you to enter the router security password XXXXX you enter the correct password XXXXX nexus will be online and you will be able to access internet.

Michelle :

follow the 5 steps give and once you are back online let me know how it goes.

Customer:

ok will do

Michelle :

alright i will wait for your reply.

Customer:

have done all of the above but still get same message. The computer finds the signal no problem

Michelle :

are you entering the correct router password XXXXX to the Nexus?

Customer:

yes

Michelle :

Please check the router password XXXXX time and then confirm

Customer:

I was very careful and made sure all was right have just re-enetered it but to no avail

Michelle :

may i try to recheck with the router password XXXXX doing a remote access

Customer:

sure

Michelle :

Click the Link above


1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue

Michelle :

I am connected to your screen now

Customer:

OK

Michelle :

please type

Customer:

I get as far as drop down that says I have been successful but when I click 'join session' it asks again if that is really what I want but presumambly you are in now?

Michelle :

i am already connected you were typing something so i left the screen

Michelle :

i will take the mouse control now please allow me a minute

Customer:

ok go ahead

Michelle :

Problem fixed using remote.

Michelle and 6 other Computer Specialists are ready to help you