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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Unable to send or receive emails on Windows live my email

Customer Question

Unable to send or receive emails on Windows live
my email is btinternet.com and they say as far as they are concerned it is working fine.
but I keep getting error messages: unable to connect to server on POO etc.
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

yes please send details to connect

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=ddca6a27-263b-4814-b3fe-bced48202c67

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.
I can't see
this on my screening am using my IPhone
Kristian
Expert:  James K. replied 3 years ago.
you said your using Windows 7 and And windows live mail ?

Customer: replied 3 years ago.
Yes but live
Mail not working!
I am looking at your web page
can you log on ?

Kristian
Expert:  James K. replied 3 years ago.
I can if your on Machine with live mail and the problem and your chatting to me on that Machine
Customer: replied 3 years ago.
Your site
has disappeared from my P.C. screen
How do I get back to you ?
Kristian
Expert:  James K. replied 3 years ago.
On the problem machine

go to


http://justanswer.com

Log in with your email and password

If you have forgotten your Password XXXXX click forgotten password XXXXX your email and you will be emailed one

Once logged in , click on my questions top right , then click on your Question and that will bring you to this page


then message me and i will send you a link to connect

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=ddca6a27-263b-4814-b3fe-bced48202c67

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues
Expert:  James K. replied 3 years ago.
Remote Fix Cheers James


Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues

Any future Questions ask for James K

Cheers James