Hello. My name is XXXXX XXXXX I will be assisting you today.
click the windows menu button select search
type in system restore and hit enter.
Now the system restore dialog box will open.
click the round circle like radio button which says choose a different restore point and then hit the next button
on the next screen or box you will see a check box at the bottom says show more restore point.
Click on it to put a check mark on it you will get many old dates
click on one of the old date and hit next and now hit finish.
The computer will restart on its own while it restart please do not interrupt it will take around 10 mins to get you back to working windows without any problem.
We fixed the problem ourselves as it took so long for your answer,
I am sorry but i posted the answer as soon as our system showed your question on my screen.
Good luck next time have a good day.
I thought thAt by paying we would get an answer in real time, can we have a refund?
you can contact customer care for billing issue.
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