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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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how do I stop pop-up adverts plaguing my computer?

Customer Question

how do I stop pop-up adverts plaguing my computer?
Submitted: 3 years ago.
Category: Computer
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

This will be Malware infection

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

please send details to connect.

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=4143add7-dc46-4c9a-81a0-084c674e3bb5

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Expert:  James K. replied 3 years ago.
Let me know any problems connecting
Customer: replied 3 years ago.

After clicking 'Join', I am not getting the options 'Run/........../Allow'; so what is the next step?

Expert:  James K. replied 3 years ago.
no problem we can try a diffrent way that may be easyer

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password XXXXX

Cheers James
Customer: replied 3 years ago.

User I/DNNN-NN-NNNN/p>

P/W 1925

Expert:  James K. replied 3 years ago.
Connected
Expert:  James K. replied 3 years ago.
remote Fix cheers James
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience: Technical Director of IT Company
James K. and 4 other Computer Specialists are ready to help you
Customer: replied 3 years ago.

To James K.


 


The problem is not fixed; I'm still getting a myriad of pop-up adverts, unprompted web pages and 'download software' offers; in all, a very unsatisfactory result after paying + a 50% tip.

Expert:  James K. replied 3 years ago.
Thanks

The malware is removed , Looks like a browsers Extenshion ,

Is this in Internet Explorer
Customer: replied 3 years ago.

In both Internet Explorer and Firefox.

Expert:  James K. replied 3 years ago.
perfect

We can do a clean Install

let me know when your ready

Customer: replied 3 years ago.

I'm ready now - what do you want me to do?

Expert:  James K. replied 3 years ago.
Open teamviewer and post post your User ID and Password
Customer: replied 3 years ago.

Done

Expert:  James K. replied 3 years ago.
copy the details here so i can connect
Customer: replied 3 years ago.

191 372 617 ID


9774 PW

Expert:  James K. replied 3 years ago.
Connected ....

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