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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 148
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have the external hard drive for My Password XXXXX

Customer Question

I have the external hard drive for My Password XXXXX I bought this in 2012.

But I no longer have the disk. I did download the disk on to a laptop which I have since discarded.

Can you please send me another disk so that I can recover the photos I saved to the hard drive? What would be the cost?

Regards.

XXXXX XXXXX
[email protected]
Plymouth
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :

hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-8isl5cxy- :

Jerry,I am ready now

Jerry Hannell :

hi, what is the model of your external harddrive? (make and model)

JACUSTOMER-8isl5cxy- :

p/n:WDBACY5000AWT-00

Jerry Hannell :

checking

JACUSTOMER-8isl5cxy- :

I have a S/N no as well. Also a part number on the USB cable. Also a WD serial number on the box.

Jerry Hannell :

if you want you can digitally download it (instead of ordering a cd from wd)

Jerry Hannell :

and then start using your harddrive

Jerry Hannell :

you can do it from the page above

Jerry Hannell :

if you are using the computer in question, and if your harddrive is with you now, we can fix it together using remote assistance

JACUSTOMER-8isl5cxy- :

I am on my laptop now. Please use remote assistance.

Jerry Hannell :

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

JACUSTOMER-8isl5cxy- :

waiting for link to download

Jerry Hannell :

link is http://tiny.cc/z5lvcx

JACUSTOMER-8isl5cxy- :

here it is. ID is 194 748 710 and the password is 4944

Jerry Hannell :

can you try again, you need to leave the program open

JACUSTOMER-8isl5cxy- :

running the programme again

Jerry Hannell :

waiting

JACUSTOMER-8isl5cxy- :

finished downloading. do you want the ID and password again?

Jerry Hannell :

yes

JACUSTOMER-8isl5cxy- :

id is 194 748 710 and password is 4944

JACUSTOMER-8isl5cxy- :

received notice that programme maybe corrupt. Can we go to snail mail? Maybe post me a disk?

Jerry Hannell :

can you try again

JACUSTOMER-8isl5cxy- :

id is 194 748 710. new password is 4909

JACUSTOMER-8isl5cxy- :

have you finished the installation of the disk to operate my external hard drive?

Jerry Hannell :

there was a problem with it

Jerry Hannell :

can you open the program again

JACUSTOMER-8isl5cxy- :

jerry, this takes me beyond my knowledge. Please just mail me the disk - or email me the software.

Jerry Hannell :

unfortunately wd is not giving cd's

Jerry Hannell :

you need to download the software digitally

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