hello sir/madamI would like to help you, please let me know when you are ready
Jerry,I am ready now
hi, what is the model of your external harddrive? (make and model)
I have a S/N no as well. Also a part number on the USB cable. Also a WD serial number on the box.
if you want you can digitally download it (instead of ordering a cd from wd)
and then start using your harddrive
you can do it from the page above
if you are using the computer in question, and if your harddrive is with you now, we can fix it together using remote assistance
I am on my laptop now. Please use remote assistance.
can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.http://tiny.cc/z5lvcx
waiting for link to download
link is http://tiny.cc/z5lvcx
here it is. ID is 194 748 710 and the password is 4944
can you try again, you need to leave the program open
running the programme again
finished downloading. do you want the ID and password again?
id is 194 748 710 and password is 4944
received notice that programme maybe corrupt. Can we go to snail mail? Maybe post me a disk?
can you try again
id is 194 748 710. new password is 4909
have you finished the installation of the disk to operate my external hard drive?
there was a problem with it
can you open the program again
jerry, this takes me beyond my knowledge. Please just mail me the disk - or email me the software.
unfortunately wd is not giving cd's
you need to download the software digitally