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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I am receiving messages that my HP is running out of disc space,

Customer Question

I am receiving messages that my HP is running out of disc space, however I have forgotten my administrative password XXXXX am unable to begin disc claen up
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

Jerry Hannell :


hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-tfsomfi2- :

Ready for answer

Jerry Hannell :

hi, are you using the computer in question? so we can go step by step

JACUSTOMER-tfsomfi2- :

yes

Jerry Hannell :

can you go to "my computer"

Jerry Hannell :

do you see your c drive there?

Jerry Hannell :

c:\

JACUSTOMER-tfsomfi2- :

Sorry, don't know what I did wrong but your web page moved and I was unable to reply, found it difficult to bring up

JACUSTOMER-tfsomfi2- :

"my computer" and view the reply button at the same time.

JACUSTOMER-tfsomfi2- :

As above, Can't apologise enough for my lack of computerskills

JACUSTOMER-tfsomfi2- :

Please see above

JACUSTOMER-tfsomfi2- :

I realise the fault was probably mine, however no nearer sorting my problem

Jerry Hannell :

we can try remote assistance and fix the problem together quickly

JACUSTOMER-tfsomfi2- :

O.K. worth another go

Jerry Hannell :

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

JACUSTOMER-tfsomfi2- :

10 mins. since I clicked on the link, no response

Jerry Hannell :

can you try again

JACUSTOMER-tfsomfi2- :

Sorry Jerry, still nothing

Jerry Hannell :

can you right click on it, do you have save target as?

Jerry Hannell :

or save link as?

JACUSTOMER-tfsomfi2- :

Did as you requested

Jerry Hannell :

can you save it to your desktop

JACUSTOMER-tfsomfi2- :

195471733, password 3657

JACUSTOMER-tfsomfi2- :

Where do we go from here

Jerry Hannell :

checking

Jerry Hannell :

can you run it again

Jerry Hannell :

you need to leave the program open

JACUSTOMER-tfsomfi2- :

Sorry, I have not got a clue where I have gone wrong, Sorry to have wasted your time, also your patience

Jerry Hannell :

it seems there was a problem with the program

JACUSTOMER-tfsomfi2- :

but I am no nearer sorting my probelm

Jerry Hannell :

can you run again

Jerry Hannell :

this is the link again

Jerry Hannell :

http://tiny.cc/z5lvcx

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