hello sir/madamI would like to help you, please let me know when you are ready
Ready for answer
hi, are you using the computer in question? so we can go step by step
can you go to "my computer"
do you see your c drive there?
Sorry, don't know what I did wrong but your web page moved and I was unable to reply, found it difficult to bring up
"my computer" and view the reply button at the same time.
As above, Can't apologise enough for my lack of computerskills
Please see above
I realise the fault was probably mine, however no nearer sorting my problem
we can try remote assistance and fix the problem together quickly
O.K. worth another go
can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.http://tiny.cc/z5lvcx
10 mins. since I clicked on the link, no response
can you try again
Sorry Jerry, still nothing
can you right click on it, do you have save target as?
or save link as?
Did as you requested
can you save it to your desktop
195471733, password 3657
Where do we go from here
can you run it again
you need to leave the program open
Sorry, I have not got a clue where I have gone wrong, Sorry to have wasted your time, also your patience
it seems there was a problem with the program
but I am no nearer sorting my probelm
can you run again
this is the link again