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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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When my google chrome browser was playing up some time ago

Customer Question

When my google chrome browser was playing up some time ago I uninstalled it. Since then every time I try to reinstall it I get an offer to install it in Spanish! Having tried again to uninstall it this morning (it would not uninstall) I finally think it has gone. However I sstill get error messages when trying to reinstall it I have also had AVG warning me of a threat and removing it.
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :


hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-ghfudsd6- :

I am here

XXXXX XXXXXnell :

hello, are you using the computer in question? so we can go step by step

JACUSTOMER-ghfudsd6- :

yes

XXXXX XXXXXnell :

if you want we can try remote assistance and fix the problem together quickly

JACUSTOMER-ghfudsd6- :

ok

XXXXX XXXXXnell :

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

JACUSTOMER-ghfudsd6- :

I needto run teamviewerQS.exe?

XXXXX XXXXXnell :

yes

JACUSTOMER-ghfudsd6- :

358 986 492 1772

XXXXX XXXXXnell :

hello again

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