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Ask Jerry Hannell Your Own Question

Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8472
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I was chatting with Jerry about my chrome browser problems

Customer Question

I was chatting with Jerry about my chrome browser problems when he disappeared. Chrome is loaded but still not working
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello again

JACUSTOMER-ut9q3mge- :

Hi what happened - where did you go?

XXXXX XXXXXnell :

sorry, the cleaner program restart the computer automatically so we have been disconnected

XXXXX XXXXXnell :

can you run the program again

XXXXX XXXXXnell :

http://tiny.cc/z5lvcx

JACUSTOMER-ut9q3mge- :

saved file

XXXXX XXXXXnell :

can you run it

XXXXX XXXXXnell :

(and give me id and password XXXXX)

JACUSTOMER-ut9q3mge- :

didnt give me that option!

XXXXX XXXXXnell :

can you try again

JACUSTOMER-ut9q3mge- :

says I have chosen to open it and save it as well I presume

XXXXX XXXXXnell :

is it on your desktop now?

JACUSTOMER-ut9q3mge- :

it says i have chosen to open it, so I suppose it is already open?

XXXXX XXXXXnell :

is it open now?

XXXXX XXXXXnell :

is it showing you the id?

JACUSTOMER-ut9q3mge- :

I can still see your link, when I click it it only invites me to save it as I have chosen to open it

XXXXX XXXXXnell :

ok, is it running now?

JACUSTOMER-ut9q3mge- :

no but if it is the same one I can give it to you - i copied it

XXXXX XXXXXnell :

can you paste it here

JACUSTOMER-ut9q3mge- : (NNN) NNN-NNNN940
JACUSTOMER-ut9q3mge- :

is that what you want?

XXXXX XXXXXnell :

it is not working, it seems it is not running

XXXXX XXXXXnell :

can you try again > http://tiny.cc/z5lvcx

JACUSTOMER-ut9q3mge- :

Only gives me option to save file Binary File (5.4MB)

XXXXX XXXXXnell :

yes

XXXXX XXXXXnell :

can you save it to desktop

JACUSTOMER-ut9q3mge- : NNN-NN-NNNN 9t96yk
JACUSTOMER-ut9q3mge- :

is that ok?

XXXXX XXXXXnell :

sorry, we have been disconnected again

XXXXX XXXXXnell :

connection is gone again

XXXXX XXXXXnell :

can you try again

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