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Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 171
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I cannot access my e mail with mail @btinternet.com. Get the

Customer Question

I cannot access my e mail with mail @btinternet.com. Get the error ID:Ox800CCC17.Have tried the activex controls etc but nothing happens. Have tried giving my details for a new password XXXXX do not have Outlook express and do not know how to find my e mail applications. Help please!
Submitted: 3 years ago.
Category: Computer
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me, are you accessing your emails via your internet browser (and if so which one eg: Internet Explorer)?

Or via an email program such as Outlook 2010?

Thank you
Customer: replied 3 years ago.

I think through my browser

Expert:  Richard replied 3 years ago.
Thanks Peter,

Which browser is it? eg; Internet Explorer?

Customer: replied 3 years ago.

I think so but am not altogether sure as I just access through Btinternet.com

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you