Hello and welcome to JustAnswer!I would like to help you move to BT Mail.Can you,please, tell me at which question did you stop?
what do I do now?
What I am asking is the details of the question regarding POP/IMAP question you stopped at.
In other words - what is the question asking?
The question was BT Yahoo on POP or IMAP and said Open e-mail program, highlight mail account you want to find out about. Open its' settings or properties. Look to see whether the mail Server "Type" is set to POP o IMAP. I could do this however hard I tried.
OK, thank you.Can you, please, tell me do you use and email program (e.g. Outlook) or do you use web browser to read you email?
I just go into the icon BT Yahoo internet
and this takes me into BT and I click on the e mail envelope and put in my password XXXXX
I see.When you open the BT does it look like this page:https://signin1.bt.com/login/emailloginform
yes, I think so but there are more choices
You are using the web browser then.
That means that POP/IMAP settings do not matter to you.
so what do I do now or am I sorted?
Do you also use your smartphone for email?
I have a Nokia E300 I think and an I pad and get emails on both
Please give me a minute to check it out.
Can you, please, tell me which iPad version do you have?
how can I tell? I think it is an IPad 3
It is slightly different how it looks for different versions of iPad.
But generally it is the same.
I'm sorry; but I have nothing to say which one it is but I am pretty sure it is in Ipad 3
Please have a look at these instructions and let me know if you can follow them:http://bt.custhelp.com/app/answers/detail/a_id/47535/c/346
just now you said that POP or IMAP were not relevant
Yes, they are not relevant when using a browser.
However, on devices like phones and tablets the are.
how do I go to settings - does this apply to my lap top
No, laptop is different, we determined you are using a browser for email on laptop.
The settings is accessed via an icon that looks like the one on the page with instructions.
oh dear I am finding this so difficult
I am sorry this is so difficult for you.
I will help you get it right.
So, for your laptop you do not have to do anything.
so you want me to go to Settings on my I PAD?
am in settings
OK, please keep the page with instructions open on your laptop for reference.
I have lost it please send it again
OK, here it is:http://bt.custhelp.com/app/answers/detail/a_id/47535/c/346
Please let me know if the pictures look very different from what you see on your iPad.
If you face any difficulty just let me know and I will try to help you.
they look fine to me - I'm sorry to have been so difficult a customer. I think you will have to put it down to my age - 71. Thank you for your patience. I guess I am set up now, am I?
OK, not a problem. I am glad I can help.And you are welcome.What about you phone?
I have looked for "Nokia E300" but cannot find it.
I can find "LG E300" and "Nokia Asha 300"
My son thought it was a Nokia E300 and he got it for me and is out, so I suppose I will have to leave it as I really wouldn't be able to get it right on that.
I think you are set up.
If you are satisfied with my service I would appreciate it very much if you could take a minute and rate my service.Please look for "smiling faces" at the bottom of the page. If they are still gray (disabled) please let me know.Thank you!
they are still gray
I see. Thank you.I apologize for inconvenience. I will switch to Q&A mode, that will enable the rating.