How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask AAATom Your Own Question
AAATom
AAATom, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 468
Experience:  Working with and on computers of all kinds for 25+ years
66411959
Type Your Computer Question Here...
AAATom is online now

I understand that I have to change from BT Yahoo Mail to BT

Resolved Question:

I understand that I have to change from BT Yahoo Mail to BT Mail but I need help to do this as I seem to be completely incapable of answering the questions on my own. Is there any way you can do it for me PLEASE.
Submitted: 3 years ago.
Category: Computer
Expert:  AAATom replied 3 years ago.

AAATom :

Hello and welcome to JustAnswer!

I would like to help you move to BT Mail.

Can you,please, tell me at which question did you stop?

Customer:

what do I do now?

AAATom :

What I am asking is the details of the question regarding POP/IMAP question you stopped at.

AAATom :

In other words - what is the question asking?

AAATom :

Exactly.

Customer:

The question was BT Yahoo on POP or IMAP and said Open e-mail program, highlight mail account you want to find out about. Open its' settings or properties. Look to see whether the mail Server "Type" is set to POP o IMAP. I could do this however hard I tried.

AAATom :

OK, thank you.
Can you, please, tell me do you use and email program (e.g. Outlook) or do you use web browser to read you email?

Customer:

I just go into the icon BT Yahoo internet

Customer:

and this takes me into BT and I click on the e mail envelope and put in my password XXXXX

AAATom :

I see.
When you open the BT does it look like this page:
https://signin1.bt.com/login/emailloginform

Customer:

yes, I think so but there are more choices

Customer:

Help!

AAATom :

You are using the web browser then.

AAATom :

That means that POP/IMAP settings do not matter to you.

Customer:

so what do I do now or am I sorted?

AAATom :

Do you also use your smartphone for email?

Customer:

I have a Nokia E300 I think and an I pad and get emails on both

AAATom :

I see.

AAATom :

Please give me a minute to check it out.

AAATom :

Can you, please, tell me which iPad version do you have?

Customer:

how can I tell? I think it is an IPad 3

AAATom :

It is slightly different how it looks for different versions of iPad.

AAATom :

But generally it is the same.

Customer:

I'm sorry; but I have nothing to say which one it is but I am pretty sure it is in Ipad 3

AAATom :

Please have a look at these instructions and let me know if you can follow them:
http://bt.custhelp.com/app/answers/detail/a_id/47535/c/346

Customer:

just now you said that POP or IMAP were not relevant

AAATom :

Yes, they are not relevant when using a browser.

AAATom :

However, on devices like phones and tablets the are.

Customer:

how do I go to settings - does this apply to my lap top

AAATom :

No, laptop is different, we determined you are using a browser for email on laptop.

AAATom :

The settings is accessed via an icon that looks like the one on the page with instructions.

Customer:

oh dear I am finding this so difficult

AAATom :

I am sorry this is so difficult for you.

AAATom :

I will help you get it right.

AAATom :

So, for your laptop you do not have to do anything.

Customer:

so you want me to go to Settings on my I PAD?

AAATom :

Yes, please.

Customer:

am in settings

AAATom :

OK, please keep the page with instructions open on your laptop for reference.

Customer:

I have lost it please send it again

AAATom :

Please let me know if the pictures look very different from what you see on your iPad.

AAATom :

If you face any difficulty just let me know and I will try to help you.

Customer:

they look fine to me - I'm sorry to have been so difficult a customer. I think you will have to put it down to my age - 71. Thank you for your patience. I guess I am set up now, am I?

AAATom :

OK, not a problem. I am glad I can help.
And you are welcome.

What about you phone?

AAATom :

*your

AAATom :

I have looked for "Nokia E300" but cannot find it.

AAATom :

I can find "LG E300" and "Nokia Asha 300"

Customer:

My son thought it was a Nokia E300 and he got it for me and is out, so I suppose I will have to leave it as I really wouldn't be able to get it right on that.

AAATom :

OK, then.

AAATom :

I think you are set up.

AAATom :

If you are satisfied with my service I would appreciate it very much if you could take a minute and rate my service.
Please look for "smiling faces" at the bottom of the page. If they are still gray (disabled) please let me know.
Thank you!

Customer:

they are still gray

AAATom :

I see. Thank you.
I apologize for inconvenience. I will switch to Q&A mode, that will enable the rating.

AAATom and other Computer Specialists are ready to help you
Expert:  AAATom replied 3 years ago.
The rating should be enabled now.
I apologize for inconvenience once more. This happens sometimes.

Thank you!

Related Computer Questions