How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask AAATom Your Own Question

AAATom
AAATom, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 468
Experience:  Working with and on computers of all kinds for 25+ years
66411959
Type Your Computer Question Here...
AAATom is online now

I understand that I have to change from BT Yahoo Mail to BT

Resolved Question:

I understand that I have to change from BT Yahoo Mail to BT Mail but I need help to do this as I seem to be completely incapable of answering the questions on my own. Is there any way you can do it for me PLEASE.
Submitted: 2 years ago.
Category: Computer
Expert:  AAATom replied 2 years ago.

AAATom :

Hello and welcome to JustAnswer!

I would like to help you move to BT Mail.

Can you,please, tell me at which question did you stop?

Customer:

what do I do now?

AAATom :

What I am asking is the details of the question regarding POP/IMAP question you stopped at.

AAATom :

In other words - what is the question asking?

AAATom :

Exactly.

Customer:

The question was BT Yahoo on POP or IMAP and said Open e-mail program, highlight mail account you want to find out about. Open its' settings or properties. Look to see whether the mail Server "Type" is set to POP o IMAP. I could do this however hard I tried.

AAATom :

OK, thank you.
Can you, please, tell me do you use and email program (e.g. Outlook) or do you use web browser to read you email?

Customer:

I just go into the icon BT Yahoo internet

Customer:

and this takes me into BT and I click on the e mail envelope and put in my password XXXXX

AAATom :

I see.
When you open the BT does it look like this page:
https://signin1.bt.com/login/emailloginform

Customer:

yes, I think so but there are more choices

Customer:

Help!

AAATom :

You are using the web browser then.

AAATom :

That means that POP/IMAP settings do not matter to you.

Customer:

so what do I do now or am I sorted?

AAATom :

Do you also use your smartphone for email?

Customer:

I have a Nokia E300 I think and an I pad and get emails on both

AAATom :

I see.

AAATom :

Please give me a minute to check it out.

AAATom :

Can you, please, tell me which iPad version do you have?

Customer:

how can I tell? I think it is an IPad 3

AAATom :

It is slightly different how it looks for different versions of iPad.

AAATom :

But generally it is the same.

Customer:

I'm sorry; but I have nothing to say which one it is but I am pretty sure it is in Ipad 3

AAATom :

Please have a look at these instructions and let me know if you can follow them:
http://bt.custhelp.com/app/answers/detail/a_id/47535/c/346

Customer:

just now you said that POP or IMAP were not relevant

AAATom :

Yes, they are not relevant when using a browser.

AAATom :

However, on devices like phones and tablets the are.

Customer:

how do I go to settings - does this apply to my lap top

AAATom :

No, laptop is different, we determined you are using a browser for email on laptop.

AAATom :

The settings is accessed via an icon that looks like the one on the page with instructions.

Customer:

oh dear I am finding this so difficult

AAATom :

I am sorry this is so difficult for you.

AAATom :

I will help you get it right.

AAATom :

So, for your laptop you do not have to do anything.

Customer:

so you want me to go to Settings on my I PAD?

AAATom :

Yes, please.

Customer:

am in settings

AAATom :

OK, please keep the page with instructions open on your laptop for reference.

Customer:

I have lost it please send it again

AAATom :

Please let me know if the pictures look very different from what you see on your iPad.

AAATom :

If you face any difficulty just let me know and I will try to help you.

Customer:

they look fine to me - I'm sorry to have been so difficult a customer. I think you will have to put it down to my age - 71. Thank you for your patience. I guess I am set up now, am I?

AAATom :

OK, not a problem. I am glad I can help.
And you are welcome.

What about you phone?

AAATom :

*your

AAATom :

I have looked for "Nokia E300" but cannot find it.

AAATom :

I can find "LG E300" and "Nokia Asha 300"

Customer:

My son thought it was a Nokia E300 and he got it for me and is out, so I suppose I will have to leave it as I really wouldn't be able to get it right on that.

AAATom :

OK, then.

AAATom :

I think you are set up.

AAATom :

If you are satisfied with my service I would appreciate it very much if you could take a minute and rate my service.
Please look for "smiling faces" at the bottom of the page. If they are still gray (disabled) please let me know.
Thank you!

Customer:

they are still gray

AAATom :

I see. Thank you.
I apologize for inconvenience. I will switch to Q&A mode, that will enable the rating.

AAATom, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 468
Experience: Working with and on computers of all kinds for 25+ years
AAATom and 3 other Computer Specialists are ready to help you
Expert:  AAATom replied 2 years ago.
The rating should be enabled now.
I apologize for inconvenience once more. This happens sometimes.

Thank you!

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Kamil Anwar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERf8udkdxk/2013-8-3_15150_323738101505074393259301621172992o.64x64.jpg Kamil Anwar's Avatar

    Kamil Anwar

    Computer Support Specialist

    Satisfied Customers:

    156
    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
  • http://ww2.justanswer.com/uploads/WI/Windowspcfix/2013-8-19_153826_ja12.64x64.jpg James K.'s Avatar

    James K.

    Consultant

    Satisfied Customers:

    93
    Technical Director of IT Company
  • http://ww2.justanswer.com/uploads/JO/JonTech/2011-10-25_111835_A2c.64x64.jpg Jon-Tech's Avatar

    Jon-Tech

    IS Manager

    Satisfied Customers:

    61
    20 yrs: Computers, Networking
  • http://ww2.justanswer.com/uploads/JA/jamieratliff/2012-2-8_194551_jamie.64x64.jpg jamieratliff's Avatar

    jamieratliff

    Information Systems Manager

    Satisfied Customers:

    21
    Jamie has worked in the Information Technology field for over a decade.
  • http://ww2.justanswer.com/uploads/JA/JACUSTOMERleg4q7o8/2012-3-6_203036_meja.64x64.png TheDoctor's Avatar

    TheDoctor

    Software Engineer

    Satisfied Customers:

    16
    Experienced Software Engineer
  • http://ww2.justanswer.com/uploads/FI/FisherEngineering/2012-1-18_194422_Fisher375Headshotcompressed239K.64x64.jpg Bill Fisher's Avatar

    Bill Fisher

    Computer Engineer

    Satisfied Customers:

    1
    Computer system design, networks, integration, general support.
  • http://ww2.justanswer.com/uploads/ZE/zeyank/2014-12-9_221254_zeyank.64x64.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1739
    A+ Certified Technician - 10 Years experience working with all types of computer systems.