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Ask Jerry Hannell Your Own Question
Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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cannot get btsport.download not showing on add @ remove,could

Customer Question

cannot get btsport.download not showing on add @ remove,could this be because download was not downloaded correctly??
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-2jxu04a2- :

what next

XXXXX XXXXXnell :

hi again, are you unable to access bt sport page? (website)

JACUSTOMER-2jxu04a2- :

that is right

XXXXX XXXXXnell :

we can try remote assistance and fix the problem together quickly

XXXXX XXXXXnell :

are you using the computer in question?

XXXXX XXXXXnell :


can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

Jerry Hannell and 2 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 3 years ago.

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message. http://tiny.cc/z5lvcx

Customer: replied 3 years ago.

ID204 178 452


pass w. 7690

Expert:  Jerry Hannell replied 3 years ago.
id was correct but you need to leave the program open
can you open the program again, and give me the new password.
Customer: replied 3 years ago.

accept remote assistance

Expert:  Jerry Hannell replied 3 years ago.

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message. http://tiny.cc/z5lvcx (after opening it, please leave it (don't close) )

Customer: replied 3 years ago.

I accept

Expert:  Jerry Hannell replied 3 years ago.

were you able to open the program?