hello sir/madamI would like to help you, please let me know when you are ready
Hi yes ready now
hi, are you using the computer in question? so we can go step by step
if you want we can try remote assistance and fix the problem together quickly
That would be good
can you please click on the link below and run it. It will give you an ID
and a password. Please tell me the ID and the password XXXXX I can connect
to your desktop and fix the problem remotely. I will be here waiting for
your next message.http://tiny.cc/z5lvcx
Which ID do u require
the program will give you a random id
ID XXXXXXXXX Password XXXXX
can you give me the ID again
there is a problem with connection, you need to leave the program open
is it open now?
It is open now
can you close it
and open again (run)
have done that
what is the id and password? (it changes everytime)
normally how do you open your bt.com email page?
are you using internet explorer? (your browser)
go to the my BT site and click on email icon top right
can you go to control panel (start button> control panel)
do you see internet options?
at top-right do you see the search bar?
in control panel
can you type internet options there
do you see the icon now?
(it comes to the list?)
can you open it
and go to ADVANCED tab. do you see the RESET button?
you need to press that button
this will reset your internet settings to factory conditio
after doing this can you access your bt email
will try this but telling me need to shut down all programmes first.
ok back now
welcome back, were you able to "reset" ?
Yes but did not seem to happen for awhile.
can you access your bt email now?
Yes thank you just logged in as normal
you are welcome
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.
happy to hear that
Just looking at icons and think you are excellent !
thank you very much
if something goes wrong in the future, I will be happy to assist you again
How do I contact you in particular ?
when you ask a question, you can include my name in your question, for example (.................. for Jerry)
I will see it and come
Bye for now
have a nice day
saying you haven't finished answer and won't let me click on the smiley face !
can you try again
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