Hello. My name is XXXXX XXXXX I will be assisting you today.
Pull out the power cable from the computer
let the computer sit for 10 mins.
reconnect the power and turn it on it must start now.
if not let me know
Done this - no result - still blank
how old is the computer
Purchased new last November.
if you can tell me the serial number i can check the warranty status and suggest you further fix.
the warranty looks good
you will have to call on the number i am going to give now. The computer will be repaired or replace the bad part to get it working.
is there anything else i may assist you.
No thanks, XXXXX XXXXX contacted Lenovo and they are going to send a courier to collect the unit for repair or replacement. Since you were unable to solve the problem do I still have to pay?
you have already paid in advance and its in a state of deposit and it gets released when you rate the answer we identified the problem after the troubleshooting we followed then we came to know it has a hardware issue which can be only fixed when the unit goes to the service center that is why i gave you the number to call lenovo and get it replaced.