Hello. My name is XXXXX XXXXX I will be assisting you today.
let me know the make and model number of the phone
BT7610 nuisance Call blocker
thank you for the details
lift the hand set and open the battery cover at the back
there are 2 AAA batteries in it remove them
let me know after you remove them
wait for 1 minute and insert the batteries in correctly
This should fix the problem of phone freezing as it happens sometimes the memory of the phone gets stuck
done thakyou verymuch Michelle I am Jean 81yearsold.