hello sir/madamI would like to help you, please let me know when you are ready
hi, we can go step by step and fix the problem
are you using the computer in question?
OK, Fine - yes
can you go to your addressbar
and press enter
it shows you the extensions?
Fine with Remote assistance is a great way to help you quickly and efficiently. If you would like me to gain access to your computer and remotely diagnose and fix your problem, please let me know."
ok, we can try it
can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.http://tiny.cc/z5lvcx
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can you open the program again
(we need to leave it open)
can you see my notepad reply and screen, please?
no, i have been disconnected
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is it open now?
(i cannot connect)
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it Works now, what is the password? (new one)
have a nice day, best wishes