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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4622
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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after downloading games im asked for security key I dont have

Resolved Question:

after downloading games im asked for security key I don't have onecan you help
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

ready now

XXXXX XXXXXnell :

hi, do you have an account with bigfish?

Customer:

yes

XXXXX XXXXXnell :

you can get your security key from your account, can you login to your account from

Customer:

not sure how to do that

XXXXX XXXXXnell :

do you know your email and password XXXXX with your bigfish account?

Customer:

changed email recently but when I contacted bigfish I used the new one

XXXXX XXXXXnell :

did you buy the game you are trying to open?

XXXXX XXXXXnell :

(did you buy it before?)

Customer:

there are three games I bought not bought before all asking for security key this has not happened before

XXXXX XXXXXnell :

did you buy these games using your old account?

XXXXX XXXXXnell :

(old bigfish account)

Customer:

no

XXXXX XXXXXnell :

can you Access your bigfish account?

XXXXX XXXXXnell :

do you remember your password?

Customer:

how do I do that used account I have always used

XXXXX XXXXXnell :

can you go to www.bigfish.com

XXXXX XXXXXnell :

do you see the sign in link above?

XXXXX XXXXXnell :

sorry, the link is

XXXXX XXXXXnell :

www.bigfishgames.com

Customer:

yes

XXXXX XXXXXnell :

can you sign in

XXXXX XXXXXnell :

using your information (email + password)

Customer:

how to sign in

XXXXX XXXXXnell :

do you know your email?

Customer:

yes

XXXXX XXXXXnell :

do you see the signin link above?

XXXXX XXXXXnell :

can you press it

XXXXX XXXXXnell :

what happens?

Customer:

cant see it while chatting to you but know what you mean

XXXXX XXXXXnell :

we can try remote assistance and fix it quickly

Customer:

ok but not sure what that means

XXXXX XXXXXnell :

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

Customer:

idNNN-NN-NNNNpass wo. 1165

XXXXX XXXXXnell :

I am out of ideas, let me opt out and open this question to other experts.
if no expert opts in, we can continue.

Customer:

OK

Expert:  Kamil Anwar replied 2 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to take a look at the issue?

Thanks
Customer: replied 2 years ago.

YES

Expert:  Kamil Anwar replied 2 years ago.
Please click the link below:

https://secure.logmeinrescue.com/R?i=2&Code=945384

OR >>>CLICK ME<<<

A program called 'support-logmeinrescue.exe' will be downloaded.

Click on the downloaded file and click run.

If asked by system to allow the file to run, select "Yes/Allow/OK"

Thanks
Customer: replied 2 years ago.

ok

Expert:  Kamil Anwar replied 2 years ago.
Please click on the link below and run the program, then give me the ID and the password XXXXX get:

http://tiny.cc/z5lvcx
Customer: replied 2 years ago.

id XXXXXXXXX pass wo.2071

Expert:  Kamil Anwar replied 2 years ago.
Checking
Customer: replied 2 years ago.

hi Kamil no success on last response infact now cant get games app.andalso lost games I was having difficulty with security key

Expert:  Kamil Anwar replied 2 years ago.
Please click the link below and run the downloaded program, and provide me the teamviewer id and password

http://tiny.cc/z5lvcx
Customer: replied 2 years ago.

id pass wo is2071

Expert:  Kamil Anwar replied 2 years ago.
password XXXXX XXXXX
Customer: replied 2 years ago.

id 229 630 109 pass wo.2071

Customer: replied 2 years ago.
Relist: Other.
computer not funcuating the same still have not got answer for bigfisg security key
Expert:  Kamil Anwar replied 2 years ago.
Hi - Are you available to connect with me now?

If not, then please tell me what time will you be online?

Thanks
Expert:  Kamil Anwar replied 2 years ago.
I have resolved the issue via remote support.

Thanks
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 4622
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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    Computer Support Specialist

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    8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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