How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 170
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
69350257
Type Your Computer Question Here...
Kamil Anwar is online now

Good morning I have an AOL e/m which has been hacked into,

Customer Question

Good morning I have an AOL e/m which has been hacked into, Question how do I clean my AOL address book and do I have to change my em address which [email protected]

Thanking you in advance for your advice.

W B King
Submitted: 3 years ago.
Category: Computer
Expert:  Jerry Hannell replied 3 years ago.

hello sir/madam I would like to help you, please let me know when you are ready.

hello, are you able to Access your aol email now?

Customer: replied 3 years ago.

thank you for your reply, yes I am on my laptop now ,although I had to put my gmail address as whan i put my aol one this came up " someone else is using the address"

Expert:  Jerry Hannell replied 3 years ago.
hi again,
if your aol account was hacked, you will need to change your password and security information too as the hacker can hack into the account again.
did you change your password and security information?